I had reserved a 5x8 trailer and a dolly for 2 days. Upon getting there ans checking in, I was told there was no dolly. I could clearly see one in the window. After being told there was no dolly, I asked for the charge to be removed. I was told which utility trailer I was assigned and we made our way out there. The hook and bars were embedded in a fire ant bed. We attempted to lift the bars and ants went everywhere. My husband and I got bit multiple times while trying to hook it up. After noticing the ants all over the trailer and worried they would be inside, we put the trailer down and I went inside to tell the clerk. I asked to be changed to the other trailer that was not embedded in an ant bed. I even tried to show her the pictures. She was very rude and stated she would have to redo everything and that I would be charged twice and would just have to wait for the other charge to be reimbursed and that she couldn't tell me how long that may take. I explained I did not want to rent a trailer covered in ants and that it didn't matter how long it took to be refunded, as long as I was refunded. The entire experience was a hassel. I will not rent from this location again. Additionally, the phone number online for the rental location is not correct as the number listed is disconnected. The trailer overall was fine and served it purpose to move my daughter to college. However, the rental experience and rudeness was disappointing. If we need to rent again, it will not be from this location.Megan H.
Cordova Mini Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cordova, AL 35550
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Our initial pickup was for a different location on Saturday. When we arrived to pick up the truck the business was closed on Saturdays! No one called us to let us know that! We then had to find a location with the truck we needed. This location was very helpful & efficient! But our overall experience with U-haul was not pleasant!! We had 12 people waiting around for 2 Â½ hours while we located a truck!Virgil T.
My invoice did not show on my email. Truck was on a quarter of a tank when I got it had to put almost 80 dollars in gas I have pici of tank don't know if I was charged for more gas because my invoice was blankAnn M.
They was above and beyond from the beginningDannion C.
Completely opposite of my experience with Cartersville tool rentalMark S.