Called the night before to ask if the uhaul was there for me in the morning. The person working told me yes it was. When I got to the gas station the next morning suddenly the truck had dissapeared from the lot and the guy working didn't know why. He was also extremely rude and we ended up in a yelling match inside the gas station because everutime I tried to speak he had the urge to speak over me and start yelling to cut me off and not listen to what I had to say. This gas station used to be owned by canadians and they were really friendly but since these new owners took over they've been extremely rude. Would not recommend u haul or this has gas station to anybody and I will be making sure cornwall knows how much attitude I got from that punk that was working. Never in my life have I received such horrible service from a company. Uhaul is suppose to be a big professional company and all I had was the opposite, an EXTREMELY unprofessional company to deal with.
Bradley M
Esso
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cornwall, ON K6H5R5
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- 3,5 - Cote moyenne des clients
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Very unorganized. Had to go from one place to another and then wait another 20 minutes for person to open up. When we asked for insurance he had to call up someone because he had no clue. We had people waiting to help us move and this took us almost 1 hour of wasting our time. Two days later we go to the U-Haul on Brookdale in Cornwall and there wasn’t anyone to Open this location. So I had to call your scheduler who was very pleasant and he forwarded my info to the U-Haul on highway 138. Also this person was very pleasant. But all in all a lot of running around.
BETTY LGentleman was courteous, very helpful and informative. Glad we called that location as it was a pleasure doing business with them. I would definitely rent from that location again!
Natalie sI don't have issue with the location. It was the only location where I could get the 6x12 box trailer I needed. My cargo pickup point was Winchester, ON. I live about 500 km away. I didn't want to rent locally and use a lot of extra gas towing from Parry Sound. I initially reserved at nearby Russel, ON and the website said there was a trailer there. I was called and told that I has to go to Ottawa to get a trailer. Ottawa was way out of the way. It was by then two late to get a trailer from Parry Sound as the location had closed. I checked my travel route and found two locations in Brockville, ON, one of which was closed on Monday, the day I needed the trailer. I booked at the other location which was open. Again, the website said the trailer was available. I received a text redirecting me to pick up from the closed location. I called and no one was able to solve the problem. I was told I could not check the trailer out using the Uhaul app as staff needed to do the hookup. I finally located and reserved a trailer in Cornwall, which was an hour out of the way. The location did not come up on my GPS and when I called to confirm the address, the person I spoke to had difficulty with English. However, I finally found it. At the location staff did not offer to do the hookup, but did help me when I asked for it. The trailer is very heavy to lift onto the ball. After that I had no issues. The trailer towed well and did what I needed to. Uhaul does have well designed trailers. The website is misleading when it says a trailer is available and it isn't unless the reservation is guaranteed ((Something I have learned from all this). I probably didn't save any gas considering how far I had to go out of my way to get the trailer.
Philip WWould never return extra equipment again.
Stephen G