Guy who ran the 9th street location (chateau home furnishings) was a complete moron. Was of absolutely no help and I basically checked myself in despite it being his job to. Was talking to some nut job while helping me, and was also trying to sell his dogshit furniture to me and my business partner. I'm assuming he's getting paid to have his business be a uhaul pickup point and I'd highly recommend yall stop messing with this bozo. I love using uhaul and have had great service up until this experience. Lesson learned.
Charlie PeBenito
Chateau Home Furnishings
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Corvallis, OR 97330
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I had a reservation on 2/26/24 for a 10' van from Chateau Home Furnishings. I arrived at approximately 11:05 to pick up the van and did not end up getting access to the key for my reserved van until approximately 11:50. I checked in through my phone and would have appreciated a heads up that there is a ton of information I would have to put into the app before getting my keys. I had checked in and it told me to go to the desk inside to access my keys. The man at the desk says he doesn't know where the keys are and had to call the "uhaul guy" so he could locate them. Thirty or so minutes go by of waiting in this store for the man to answer (he never did) and the guy at the front desk tells me he does have the keys. This was only after he called a new person (who was a woman), who told him to give the keys over. For people who are on a time crunch to move everything in the slotted hours they reserve, it would be beneficial to let them know that it is not as simple as "picking up and dropping of a key".
Jasmine WaadevigIt took me 20 minutes to check out the truck. The truck was dirty and had water and used boxes inside. When I came back to get the trailer, the person working told me to hook it up myself, and then had a person who didn't even work there help me. I had to take it to another Uhaul location to make sure the trailer was hooked up safely. I can't believe Uhaul uses that location.
Justin St GermainHe listened very well I highly recommend if u have issues he will help u resolve
Tommy hensonThe owner of the store is very nice and I used the U-Haul application to reserve the truck. When I arrived my message said to go in, show the person my screen that I reserved a truck, and then I would get the keys. This was not the case as the owner needed to get a verification calls from the U-Haul office and I waited about 20-30 minutes.
Michael Cerecedes