The gas station clerk did not know where the key was for the truck. Asked me to come back an hour later. When I refused because I had a reservation they said they could rent me a different truck. When I asked how much more it would cost it took forever to get an answer. I just said fine, I'll take that truck. which was the same size anyway. UHaul does NOT support their gas station locations. If they aren't careful, another company will swoop in and snipe their customers if they deploy a better customer service model. UHaul used to be a decent company. not anymore.Corrine H.
Trailer Rental & Towing in Cranston, RI at Bmc Petroleum
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Cranston, RI 02920
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3 Average Customer Rating
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the vehicle had trash in it. The vehicle was not inspected by the attendant. The mileage was not verified, nor was the gas at time of rental or drop off. I was billed for an extra 12 miles I did not drive and an extra approximately 5 gallons of gas. Uhaul declined to adjust the bill. Dissatisfied. I will use another company next time.John M.
Uhaul Overcharges its ridiculous to get a quote and get charged way more.Javier S.
The location was way too far for pick up for a move from Boston. Having pick up locations at gas stations also radically decreases the quality of service for uhaul. The person behind the counter was very kind but did not have the code for the lockbox to get the key. My pick up took 45 minutes longer because of this. Then when I got to the truck it didn't have either of the dollies that I requsted. It was also parked behind two other vehicles and thus hard to drive out of the parking lot.Eric S.
Clerk was very kind and efficientThomas K.
The uhaul truck its self was fantastic. The gas station I picked it up from was horrible. They had no idea how to set up the uhaul process or anything. I had to go there several times. The 5 minutes it told me it took turned into 45. I had to ask several employees to put a mask on. When I returned the truck I spoke with the manager we refused to wear a mask and was an absolute jerk. I will NEVER go there again or recommend the placeStephen C.
I could not find a different alternative...Gracelino B.
Great customer serviceledmio H.
It appears to be a lot of FALSE ADVERTISING going on! You make it sound so reasonable but that's NOT THE CASE when you get the bill! You make it sound like it's $39.95 for a day but I ended up paying $125 for 8 hours!!! You really need to start being HONEST with your advertising and I will be issuing a complaint with the BBB about your blatantly deceptive advertising to possibly help prevent another honest hard working individual from being deceived and ripped off.Lori C.
Very rude!! I called the 1800 number for U-Haul because I needed to know if I can drop off the truck at a different location because I'm sick I have cancer and I was not feeling well. the drop off location where my contract said to drop it off was 25 minutes away from my new move in home! I called U-Haul and I spoke to a Ray, he was very rude and had no consideration towards my self the customer. I had a newborn also in my car crying his lungs out and I still had to drop off all the way to Cranston. Ray said I had to because if not I was going to be charged 300 dollars. But I thought to my self because of my circumstances I would be able to drop at a U-Haul dealer that was only 2 minutes away. I was very very upset!!Randol R.
Nothing to improve. Courteous and very efficient and polite people.bobby C.
Brought my truck back on Friday, same day, charged me for an extra that wasnt even used.Peter E.
I'll never rent a U-Haul truck again I almost died took me 4 days from Washington Pennsylvania to Providence Rhode Island when the trip is only 12 hours cuz I had to pull over and get hooked to hotel rooms cuz I was sick of the dogjeffre S.
everything was greatMark C.
Easy drop off!Daniel P.
No improvement necessary...everything went smoothly.Leslie C.
Great...when I arrived for pick up and was told I had to do it with the App...I freaked...the woman came back to do it in person! Great customer service!!!!Leslie C.
the truck needs maintianance the truck was very dangerous at 40 mph the truck will shake the truck was returned late becouse i couldn't do more than 40 when i would brake the truck will pull and shake more even the alignment was off driving this truck made me fear for my life i couldn't even drive normal highway speeds becouse of the condition of the truck this truck need to be pullled off the street to be either fixed or Destroy this was a very horrible experience driving this truckNelson A.
Availability. I couldn't find a place to rent a uhaul for 2 days. I had a morning pick up, then ro return it by 3. Not enough time. So I spent $50 to rent it for a few hours, not even a full 24 hours like i used to get. An very disappointed. I might not rent a uhaul for my next move.Monica A.
No commentKEVIN G.
First, let me say that my most recent experience with your company was absolutely awful. I don't know how you find these places to store your trucks, but you need to up your standards. I reserved my truck for 9:00 AM on 6/24. Your corporate people called me the day before (or maybe it was 2 days before, either way) and confirmed that it would be ready for pickup. I got to the pick up place, BMC Petroleum (not my first choice, and not what your online app said was the closest that had the needed equipment) at 8:55 AM. I went to the clerk and told her I had a reservation for a U-Haul, and do you know what she said to me? "We don't do U-Hauls on Sunday". To which I replied, "I beg to differ. I have a reservation, here's my email confirmation." That started a 55 minute long circus of figuring out how to get me the truck that your company said would be ready for me at 9:00 AM. When you say something is going to be ready at 9:00 AM it should be ready. I expect to show up, show my ID, give my CC (if needed) sign some docs, and be on my way in 5-10 minutes. I've done it before. Not Sunday. First the "U-Haul Lady" wasn't there, so the clerk had to call someone up for directions on how to lend me the truck. She was on and off the phone with this person at least 15 times. Then she couldn't find the keys to the truck. Maybe they are in the lock box someone said. Then they couldn't find the keys to the lock box. Then the truck was doubled parked, and she couldn't find the keys to the other truck. We ended up driving 2 trucks over a curb to get it out in the end. The clerk also didn't know how to read a gas gauge. I heard her say on the phone to whoever from your company she was talking to that "it was almost up to the first line". Does that sound like a accurate reading to you? I didn't think so. I'm not kidding when I say that this transaction took 55 minutes. It was like a twilight zone episode. I stood in that stupid convenience store all morning. At one point, a fine, upstanding citizen, came in, paid cash for 3 loose cigarettes (not exactly legal), lit one in the store, then left. Is this the kind of place you want associated with your business? It was a mess. Moving on. My receipt has 2 charges on it that I'd like to kindly contest: EZ Fuel Sales: 3.6 Gal.: $16.20 Fuel Fill-Up Service Fee: $30.00 TOTAL: $46.20 I returned the truck to the gas station from which I rented it the same day and in good condition. The place where I rented the truck is a gas station, BMC Petroleum, and it is a full service only gas station at that. Yes, those still somehow exist. Thus, by extension, the attendant was also a U-Haul rep. I told him I'd like it filled up to the level it was at when I rented it. Of course, he didn't have any of the rental paperwork because this establishment is run by children. He asked me how much gas was in it when I rented it, and I told him that it was just under the 1/4 line. He said, OK, fChristopher P.
It wasn't the location - it was UHaul itself that was awful. My reservation changed time and location 3 times in 24 hours and when we showed up to get the truck, even that location couldn't provide one until 7 hours after we needed it. Awful. Wish we had used a different company. No help given by uhaul.Eric F.
Not anything. The young lady was helpful, explained very well and was very pleasant to rent the truck from. A super easy and fast transaction.vilian C.