The truck was not assigned when I arrived After calling U-Haul twice, someone was finally able to assign a truck Walking through the mobile, it told me to get the key from the front desk. My reservation was for 8 AM and no one arrived until 8:15 and he didn't want to give me the key. I had to call U-Haul again and speak with you - then the man could not find the key. Finally the owner arrived at 8:30. He could not find the key, I had to tell him, "Maybe it is in the overnight drop box". The key was there and I got the truck at 8:35 - running very late for my appointments. I saw the tank was almost empty, so I had to fill it, making me even more late. When I went to return the truck, the app kept failing and would not let me past the mileage and gas level screen (that is why it showed ⅛ instead of ¼ - I didn't get to finishing adjusting it.) I talked to the owner and gave him the key and he said he should take care of it. Then I got charged for needing to fill it with 6 gallons of gas.
Timothy Henry
JB Snow LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cranston, RI 02920
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