Keep up the hard work. Jose is a great personWILFRED G.
Trailer Rental & Towing in Cutler Bay, FL at Simple Mobile Solutions
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cutler Bay, FL 33157
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 4h pm
- Dim : 10h am à 3h pm
- habla español
One-Way and In-Town Local Rentals in Cutler Bay, FL 33157
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Empleados muy atentos y amables.NILDA G.
My reservation was for 12pm and I arrived late and started the mobile pick up process at 12:30. Once I was approved as an authorized driver and hit agree to terms and conditions the website crashed. I called U-Haul customer service and was waiting for a rep for about 15 minutes when I walked inside the store to see if they can assist. A man who stated was the â€œownerâ€ of the store was extremely rude, unprofessional, and unreasonable. He told me he tried calling me multiple times at 12. I never received a call. He said because I was late U-Haul cancelled my reservation and someone else booked the truck and there was nothing he could do. I advised him that i was able to check in and was authorized already when the website crashed so I couldn't continue with the next steps. The man completely disregarded what I said and insisted my reservation was cancelled because I was late and proceeded to assist other customers. I stayed inside the store waiting until a U-Haul rep finally attended me on the phone. I wish I remembered his name because he truly saved the day and I am very grateful for his excellent, quick and efficient service. He was able to fix the issue with the last steps of my check in. He advised I just have to show the screen on my phone to the store and they will give me the keys. When I showed the owner the screen he got upset and said in Spanish â€œ I don't know who you talked to on the phone, or how you did it but I'm the owner here and I decide who rents and who doesn't. And I'm not renting you anything.â€ He said he was going to call U-Haul and get this sorted out because it wasn't fair that I was getting a truck. After he got off the phone with whom he spoke with he lied to me and told me I was going to receive a call from U-Haul within the next 5 minutes and they were going to find me another truck somewhere else. Defeated, I waited inside the store for a few minutes waiting for a call when the owner asked me what the truck number was, went to the key rack, and placed the keys on the table and told me in a condescending tone that he was going to allow me to rent the truck and dismissed me. I didn't say a word grabbed the keys and left. If that man truly is the owner of the store, I am never using that location again. The truck was clean. The only issue was the check engine light that stayed on throughout the whole time I had the vehicleChristian L.
I have rented trucks on 2 occasions from this location and have been very pleased with the customer service. I like the new check-in process on the phone. I am uncomfortable with the picture-taking of the driver's license, but I guess they always had to do that anyway. Also, there was a bit of a problem getting the photo of the driver's license - the photo would freeze on the wrong part of the license. But the salesperson was patient and very helpful. Also, most important for me is the honesty regarding the charge to my credit card. I am very happy to report that I have not had any problems with that. Thank you very much.Karen S.
Great ðŸ‘ANTHONY P.
Had an issue with the truck and called in to have a manager call me twice and Iam still waiting . I was told that I would receive a call back within 72 hours. The truck was filthy and had major mechanical issues. I will never be using Uhaul again.Stuart P.
Todo muy bienALBERTO Y.
Clean vehicle...JOSEPH A.
El camiÃ³n estaba muy sucio y con un fuerte olor a marihuanaNYLDA V.
Too ExpensiveABDULLAH A.
Jose was very attentive, friendly, and upfront. He was always available to answer all my questions and concerns. I highly recommend you renting your next U-Haul from him.Alfredo V.
Customer service given was friendly and helpful.Rosalva M.
Very good service, fast serviceLior B.
The truck had graffiti on the sides and the price per mile is very highROSA S.
To be honest I was very disappointed how dirty my rent truck was I honestly was afraid to touch things inside truck , I totally didn't wanna sit my drinks down It was that nasty inside It Had old built up dirt thick and crusty dirt all around the cup holders , inside and pretty much on top was Dusty Just wasn't sanitizer at all I didn't like that But of course what do you do at the time of needing a moving truck rental ??? Far as getting to my destinations was goodANNETTE B.
You need to improve the online pre registration on this site because it doesn't link to this facility. Did my pre registration on line for faster process when I got there n was told it wasn't in system and had to redo all the steps from scratch. Very annoying because I had already did it prior to going in so that it would go smoothly n quick and not spend too much time in the facility. Please look into this so no one else has to experience the same issue. Thank you.marilyn T.
The location is a little difficult to find, unless you know the area well. The interior of the vehicle was somewhat dirty. Overall, it was okrobert D.
Great costumer serviceluis D.
Great customer service. Thank youvictor C.
The inside of the truck cabin has an awful odor, it's dirty with food wrappers, leaves and just dust and grime. This location needs to better maintain their vehicles. They need to hire a cleaning service to clean up after each rental.ANDRIA D.
Keep up the good works. Thank you for your friendly and courteous representatives.DAVID C.
very expensiveluis M.
Terrible experience I got absolutely no help it's a good thing I know how to hook trailers up because they gave me no help they did not help me load the trailer and the trailer was full of trash when I received it he never even came out to assist me bad weather was coming in it was truly not a good experienceShawn H.
Este lugar necesita mejor atencion al cliente y. Mas respeto . me cargaron otro dia a la cuenta por no tener personal en ese negocio.ellos deben d tener un sistema mejor para entrega. Ni pude entrar en linea para hacer la entrega por internet. Estoy muy decepcionada d ese lugar .voy hacer un reclamo. Gracias.Marilin A.
not now no commentsFranklin P.