Very unfriendly young man. I have rented a 26 ft truck 3 time last month and every time I get the truck with 1/4 tank of fuel. What happened to picking up a truck with full fuel and returning in full. Now I have to play the game of guessing how many km i will be driving and not putting in too much fuel so I don't leave it with more fuel then how I got it. What happened to serving the "CUSTOMER". Is too much trouble for the employees.
DAVID WALLS
STE Rental
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Duncan, BC V9L6W4
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The best part of the uhaul experience was Vivian at the boxwood location in Nanaimo. Without her help a trunk rental would have been impossible. The call center people are incompetent and changed the original contract for unknown reasons. This made for lots of calls and ultimately side stepping the call center to get a moving truck.
Heath OlsonWas charged a $25 cleaning fee when I returned it cleaner then when I picked it up
Peter WilliamsI totally didn't know this company was there. They need signage. The only way I found out about them was from Budget.
GLENDA JORDEthe person at this location was very rude to me. I arrived 3 minutes early and he yelled at me and said he doesn't open until 10 am or whatever time it was. He was rude to me when I walked into the trailer but when my guy friends showed up to come drive my truck and help me. He changed his attitude with me. The truck leaked. Have my boxes were soaked? I called and spoke to UHaul they did nothing for me. Just said OH okay well we are sorry your truck leaked. I have never been so mistreated by UHAUL and I have used you guys many many times. But that location was not nice and whoever I spoke to on the phone to complain to about what happened didn't even offer anything to me. I would not recommend Duncan Location
Sherry Emery