Very accommodating, the guy who worked there stayed longer so I could pick up the truck in person.sibylle S.
Trailer Rental & Towing in Eagle River, AK at Eagle River Body & Paint
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Eagle River, AK 99577
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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I'm grateful there's a U-Haul station in Eagle River. I'm grateful there was a truck available to rent on short notice. I don't appreciate that it was overpriced when I only needed it for 2 hours locally and I was charged over $100 when all was said and done when I had anticipating renting a truck for 2 hours for $29.95. Butâ€¦ The place is so pathetically sad looking. I didn't mind so much that the truck was not that clean, but when I was in the waiting room waiting for the service man to complete my order three mice ran through. I was caught off guard with the first one, creeped out by the second one, and completely horrified by the third one- considering I had only been in there for five minutes.Prairie D.
The online service, I wasted an hour figuring out how to check in and get the truck, and you guys did not add another hour to my rental. The service just sucked overall.Thomas A.
Please remember to look in the back of the equipment prior to renting. As a customer I should have done the same. There was a dolly and some moving pads I I not know I had! The equipment was dirty on the outside, but this time of year in the area, it is uunderstandable. Otherwise a polite and great customer service!Greg M.
Please ensure that the location is open during the scheduled hours. On numerous trips, I've arrived at or after the 10 am opening and no one arrives until 30-45 minutes later.James M.
I would encourage anybody who rents from this location to strongly consider another location. We reserved a 10' truck with a ramp. We picked up the truck and didn't know it didn't come with a ramp (because we weren't told this, and apparently 10 footers never have them), and couldn't see there was no ramp because the back of the truck was covered in snow. As soon as we found out there was no ramp, we returned it to instead rent a 15' truck. We were charged $55 for the following: less than 1 hour of time for the 12 mile round trip, 2 gallons of gas (for 12 miles?), and 12 miles of travel. No credit or refund was offered, and I was told that we had to be charged the full amount because they couldn't rent that truck to anybody else... while I had it for an hour, and while 2 or 3 other 10 footers where sitting unused in their lot - there was literally zero opportunity cost to this location. This was a really special level of customer service, capped off by the kid that worker there on Saturday speeding into the lot, fish-tailing on the snow and ice, and then ordering a pizza from Dominoes online while kind of paying attention to my wife and I, the only paying customers. The "Poor" rating is a reflection of the lousy customer service I received when communicating my concern about the $55 charge, the limitations on communication (we reserved the truck WEEKS ago, giving them ample time to tell us about the no-ramp issue with our truck), the truck being filthy on the outside and covered with snow, and the in-store attendant being preoccupied with his pizza order. At least their posted business license expired in 2011.Jason M.
When I arrived there was another customer parked out front to pick up a uhaul they had reserved at ten am as well. We waited until ten thirty until we were able to get into the building. The guy at the desk said he was in the back resetting the router because they were having internet problems. He didn't apologize or call the people with reservations. The building was just locked and all the lights were off. I wanted to upgrade to a larger truck and he allowed me to and asked if I wanted the appliance dolly still. I said yes. He had me sign the paperwork but did not update it for the vehicle I upgraded to so there was no way for me to tell what the mileage was on the vehicle I was using. He also did not give me instructions on return process or where to locate the dolly I reserved. Just handed me the key. At drop off they were closed so I wasn't able to request my refund of the dolly in person.Mikayla T.
I can't think of a thing, to improve the service. they were so great at the way they do business here in Eagle River AK.the U-Haul truck was clean and it ran really great. i will come back here any time i need a moving truck, or a large pull trailer to hall fire wood. I ThankYou All !!! at Eagle River U-Haul. Johnny B.john B.
If early morning pickup should park truck inside if possible for inspection before leaving. Had a hard time getting back door open to inspect insideDale T.
The overall experience was adequate but the truck had a piece of a receipt stuck in the fold of the driver's seat and another piece of paper on the floor by the pedals (obviously not cleaned). In addition, the truck windshield was covered in snow and ice upon arrival, it seems like the truck should be in a drivable state upon pick up.Ryan B.
Yet another flawless rental. I did see an earlier poster complaining that the place wasn't open at the time of his/her specified rental... The hours of operation at each selected location is visible on screen when making the rental online. lolKENT K.
Pretty tough to hook up the 6x12 trailer yourself without a jack to raise it up. Didn't help that everything was frozen. Would be nice if they volunteered to help you from the start instead of having to go back in and ask. Otherwise everything was fine.Mike M.
I originally set up to pick my rental truck up at this location, when I arrived at my pick up time, there were no employees to be found and the office was shut down. This was well before this location should have been closed. After being on hold for 25 minutes with your main costumer service number I was then instructed to drive another 25 minutes farther away from my destination. The people I had lined out to help me move we're waiting around for an hour and a half while I sorted out this mess. No compensation was offered for this huge inconvenience. I understand that mistakes happen, but I feel that I should have been compensated for the lack of communication and time wasted.Zechariah A.
Nice personal!Treyonna S.
The back was not clean. The ignition didn't work right. The location charged me for fuel even though the gauge showed full (I have pictures). It's a rotten vendor.Dakota R.
Make the app. more user friendly. elderly not very "smart phone" savvy.bryan A.
Another great rental from this location... friendly, fast, and nice.KENT K.
Lionel the Eagle River location! They are so helpful and always give great customer servicenicole W.
The truck was great... and the location was friendly and a pleasure to work with... will definitely recommend to anyone I know.KENT K.
It's important to me for the location to be open at or before my scheduled appointment. They didn't open until 40 minutes after their scheduled open time.James M.
They provided great service, it was easy - I was in and out! Thank you!Kevin S M.
Had to work the key to start the vehicle and the app was not workingKeith C.
Eagle River location provided excellent equipment and service.Mark N.
Issue was that I was contacted by some caller about turning in my u-haul rental days after I turned it in. I turned in the keys in the return box, was witnessed by a male employee at the station. I haven't been told that the vehicle is secure (which I know it is), but a company that calls me about such matters (as if my fault) should show courtesy and let me know all is good. That's good business.Ralph A.
An appliance dolly and packing blankets were requested but not provided. Made the move more difficultKeith C.