There was an old open beer can shoved in the glove compartment of the uhaul I used. And the riverside drive in location would not give me any paperwork on the rental nor give me a breakdown of my charges when they couldn't figure out how much they wanted to charge me. First they said 242 $then 191 $. Ive use the storehouse mini storage location several time and have never had a problem like this before. I called uhaul and explain the situation that I was havong and the Diane chick said she call me right back and after an hour went by sitting in a hot car with my 2yo daughter I decide to call her back and she sounded like she was surprised to hear back from me. I asked her what was going on and she said oh let me see. I was on hold for another 10min then when she came back she said that my final total was 191 $and some change and need to pay 46 and some change. I asked if she could send me a bill and a breakdown of my charges and she said yes that she would close the contract with a promisary notice and the breakdown of all my charges but 5 hours later still no email or any kind of written statement of my charges. Any other time ive used uhaul ive always had paperwork and emails showing charges and everything but this location they refuse to do either. I wouldn't recommend this location to anyo!!Kristen P.
Trailer Rental & Towing in East Bernard, TX at Riverside Drive In
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
East Bernard, TX 77435
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 6h am à 8h pm
- Sam - dim : 8h am à 8h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in East Bernard, TX 77435
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- 4,0 - Cote moyenne des clients
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Prompt and efficient service.HUMBERTO R.
Very efficient and friendly staff.HUMBERTO R.
I have used uhaul many times in the past without issue. This was the worst pickup experience I have ever had. First I made and paid for reservation online. When I got to location I was informed trailer was not available and couldn't give me time it would be. He'd couldn't gear any answers on where I could find as I needed to leave town that day. I then called uhaul myself and was on hold 30 min before getting a hold of someone. They finally located trailer at east bernard location. When I arrived trailer was visible but stuck in 2 foot high grass. There person at check out couldn't figure out how to operate uhaul app to complete my reservation. I essentially had to operate app myself to guide him through checkout. After 4 hours just trying to pickup a trailer, I finally attempted to connect the trailer to my vehicle only to discover the wiring harness was to short to connect to my vehicle. Entire experience wasted my entire day.Todd N.