I returned the trailer around noon on Thursday, February 29, as I said I would, and I just received an invoice for over $400 saying I returned it on March 12. What a scam! 24 hours later I still have not received word that they have issued my credit back to me.
Walter T
Riverside Drive In
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in East Bernard, TX 77435
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- 3,0 - Cote moyenne des clients
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The lady at the counter was great. I was the owner of the business that was difficult to work with. While the main problem was that I didn't call Uhaul to let them know I was dropping off the trailer at a different location, the lady at the counter said it was not a problem. Well, it was a problem. lol. Thats on me. After seeming to have lost my trailer for a while, it took Uhaul 5 months to bill me for my mistake. At least it was a fair price.
Steve LI WOULD recommend BUT ONLY IF YOU PICK UP LATER IN THE AFTERNOON/EVENING! This experience was VERY PLEASANT - a HUGE DIFFERENCE from my 2 previous experiences with this location (picking up early in the day!) This young woman was polite, friendly and professional a MASSIVE IMPROVEMENT over her male counterpart who works in the mornings/early afternoon!!
Lora CStrictly due to the surly, unfriendly, misogynistic young man who works during the morning hours - I'd ONLY RECOMMEND this location in the late afternoon when a woman works the register/registration desk!
Lora CFind better customer service employees. This location is a convience store/gas station. The guy that works mornings is surly, unfriendly and MOST OBVIOUSLY does NOT care to interact with women! Because of his contempt for women (or possibly me, despite all attempts to be friendly) he cost me a deposit that I SHOULD NOT have had to pay because he couldn't be BOTHERED to do his job and investigate when his system stated a deposit was due AFTER I'd ALREADY rented a 26' truck from the SAME LOCATION/SAME GUY 2 days prior!! (Ended up being ONLY that my credit card on file didn't show a zip code!!! Found this out several days later when we had to rent a THIRD unit from the same location, but at night, with a WOMAN attendant.) The lady was MOST HELPFUL AND FRIENDLY!!!
Lora C