As I later learned, the on-site manager is experiencing health issues and the location is temporarily closed. There was nothing to indicate that this site was unattended (on Google info or the contract info) so we arrived at 9:00 when the Google information said they opened. There was a phone number that I later found on the contract to call, but it didn't match the number on the business's front door. It took a while to figure out how to drop off by the QR code we found so we technically dropped off about 9:45 after all the return requirements were satisfied. I was charged an extra day for being "late," but after calling the UHaul Customer Service Center (twice), the area manager contacted me and refunded the late fee. Something needs to be done to clarify the pick-up/drop-off situation at this site and maybe clean it up a bit. It looks like an abandoned used car lot. I hope it works out okay for the owner.
JOAN T
Sunset Motors
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Easthampton, MA 01027
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Customer service helpful and nice. Thank you
CARROLL RIt was so bizarre... it was like, someone's home? Nobody was there, it was run down and sketchy. I had to call Uhaul and BY SHEER CHANCE/LUCK a rep was coming to check the lock box at the same time and got me my rental. Otherwise. I would have been stuck. Pls revoke your contract with Sunset Motors. It sucks.
Nicole BOnline check in laborious and very slow.
Ben LVery helpful and friendly
William D