I ordered furniture pads and a dolly in addition to the truck. When I arrived, neither the pads or dolly were there and this location had neither one. I was told I would have to drive the truck to another uhaul location and ask them for these items. So I drove there, incurring mileage that I had to pay for, and find out the other location had a dolly but no furniture pads. I would have to drive to yet another location to see if they had them. I was not going to waste more time, and be charged with more mileage, to find out if they had pads so I did my move using my own towels. Ridiculous!
Robert B.
Stowaway Self Storage V
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Easton, PA 18045
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The rental pickup was smooth. The clerk showed us the box truck and recommended jiggling the key if it doesn't turn easily in the ignition. The box truck had over 102k miles on it, so there was some wear and tear. It worked well for our purposes.
Thomas S.attendant was rude and annoyed at my question about how I was to obtain the key on the day I was supposed to rent (a sunday, when no employee would be there). He said 'Its on the truck". That doesnt tell me anything. I said "Where on the truck"? His next reply was "in the back". That also doesnt tell me how to obtain the key. After a deep sigh, I was able to coax out of him that there is a combination lock on the back. When I told him that I had called and revised my reservation to add pads, he said "I dont have pads". I then drove to another uhaul location on 25th street in easton, PA and he told me the same thing. So, I had to call uhaul again and have the pads removed (if your gonna bombard people with upselling on pads and other accoutrements, you really ought to have them on hand) When the time came to pick up the rental, I was late and the app said the rental was expired (WHY?). Your app sucks. The scanning feature of the back of the drivers license doesn't work and doesn't allow one to go back to the prior screen. The person I spoke do on the phone didnt want to answer any questions either. She just kept telling me to watch the video she sent. A video which i was unable to maximize due to the way it was embedded in the horrible app. Then, the instructions to obtain the combination for the lock were bizarre. The lock was called a "compartment". So, the combination to the lock was called "compartment code" and the code was an actual word "BANK". So, it read as "compartment code - BANK". This is not intuitive at all as far as telling someone the combination to a lock, which also by the way is usually numbers, not letters, and never an actual word. The lever on the lock was almost impossible to move. The truck would not start. the key WOULD NOT TURN. I tried everything and then, as a last resort,, I disengaged the emergency break and miraculously, it started (never in my life knew a vehicle which required the emergency break to be disengaged before starting. Then, after we had loaded the truck, and were ready to head home, again the key would not turn. This time, the emergency break was not engaged. I tried everything again and by chance, I put in key in about 90 % of the way , rather than all the way in, and it started. This whole adventure was one big stressful mind f*ck, starting off with a slow moving, surly employee at the location on ***** road. nevermind all the attempted upselling and bizarre wording about "immediately remimburse Uhaul for the cost of a 25 000 truck" if you dont opt for the upsell on the insurance. 99 % of people would have given up and cancelled. I hadnt even mentioned the absurdity of having to go back home and take a pic of my passport, because your shitty app would not all one to select "call primary contact and secondary contact". It will only allow one of the phone call options and then, the passport has to be used (or perhaps a lease agrreement!!! How about a mortgage agreement. What if the person is not a renter? It was nearly impossible to relock using the sh*tty type of lock on the back of the truck. And, despite all the minutae and requirements of taking photos etc.. when I returned it, the most important item in the instructions was missing (where to put the key). Was this intentional? A "GOTCHA" to be able to penalize someone for putting in the wrong place? I put it back where I found it, in the cargo area. never again. Have a nice life.
Robert B.At this point none . Thanks you
David A.The truck seems to use a lot of gas. I went 12 miles and used $12 of gas
CHARLES D.