The lady who helped me was most helpful which was not the case for U-Haul corporate. Your customer service lacks.
neill r
Elk River Depot LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Elk Park, NC 28622
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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After we had unhooked the trailer and I completed the return on the app, someone approached us saying they no longer accept drop offs. I told her I dropped off per my reservation with U-Haul and had already completed the return so I couldn’t take it elsewhere even if I wanted to. She was polite through it all though.
Cassandra EThis experience with U-Haul was not a great one. To start with, the original location selected was closed when I arrived and from the website said it was open. Called customer service to change locations. The rep was friendly and apologetic, but I’m assuming there was a miscommunication and the location was changed to Banner Elk Hwy in Elk Park, NC instead of Banner Elk, NC. This costed another 45 minutes and the gas to take an unnecessary detour. So, between the business locations and U-Haul, there needs to be better communication as to normal business hours so that this doesn’t happen again. End result was the same but there was definitely some unnecessary steps to get there.
ZACHARY CThey do not know what they are doing. The lady that handles the U-Haul reservations was not there. After the contract was signed, the lights did not work and they did not know how to reverse the contract. It was a horrible experience. Normally I have had good experience with U-Haul, but this was just terrible.
mike yThere is no UHaul office to go into so therefore no personnel to help you. We had no cell phone reception to do the checkout return process so we just left it (hoping for the best) and had to get someone on the chat feature to help us later once we returned home. It was a very frustrating experience and not one that I care to repeat.
Nicole A