The gentleman ("Pop") who owns this location was friendly, professional, and helpful. The facility is a small auto repair shop that rents trailers on the side. This location was assigned to us after the original location assigned turned out to be horrible. Thank you for re-assigning us. The original assignment was the worst. When we arrived there were about five or six trailers of the type we'd ordered. We walked in at our assigned 10 o'clock time and the clerk said in broken English, "12 o'clock." I said our trailer was to be ready at ten, and he pointed across the street, made a scribbling motion with his finger in his hand, and said, "paperwork, door." We finally realized he wanted us to go to the service station across the street, where we were again told "12 o'clock." He finally said someone would be there in five minute. After another half hour he said that the only person who could complete the rental was in India. There would be a manager there who "might know" how to complete the rental. At that point I called U-Haul and spoke to a very helpful woman who assigned me to the new location and Pop. I walked out the door and have no idea whether the so-called manager who "might know" what to do ever arrived. This location should lose its franchise as soon as possible.
ROBERT B
FMK Automotive
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Elkhart, IN 46517
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There was broken glass in the uhaul truck itself, and a tire flew off our trailer during our trip. We were told the cost of the auto trailer would be refunded, only to be told by a different representative the next day that they were only covering the $25 transfer fee. We could've been seriously injured or injured someone else with the flying tire because of uhaul's negligence and lack of maintenance on their own products.
Branson GMarcias was absolutely amazing, very kind and HELPFUL. he couldn’t have done a more amazing job.
Pamela HThe representative was very polite as well as helpful. I will return again when the need arises. I am very satisfied. Mom
CRAIG ASer puntal el 3n el negocio no hacer esperar Asus clientes
Carlos A