First time using Automated drop off location. People in the store just ssid to call uhaul. Once I followed instructions for automated drop off it went smoothly. But still felt unsure about just leaving the tow dolly
RUSLAN A
Black Creek General Store
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Ellabell, GA 31308
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- 3,5 - Cote moyenne des clients
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First, the truck was filthy, the air was low in 2 of the 4 tires, they couldn't give me a contract or paper of any sort, and the trucks engine light was on. I spent a lot of time wondering if I was going to break down at any minute. Second, I called and called no one could help me, and then when I got ready to drop the truck off the app and website were down to turn my keys in. I shouldn't be charged for a 20 dollar key deposit or for this rental. It made my experience very bad especially during this time when I'm dealing with Mom having stage 4 Cancer. This shouldn't be with u haul. I usually have a great experience but not this time.
Zanene TTo whom may concern. Before arriving to this location I experienced some not satisfactory service. I am writing to formally express my dissatisfaction with my recent experience using U-Haul’s services. Unfortunately, I encountered significant issues that disrupted my plans and resulted in additional financial costs. I reserved [specific equipment, truc in advance, but when I arrived at the scheduled pick-up location, the equipment was unavailable. I was then directed to two additional locations, each of which also failed to have the reserved equipment. This process caused considerable delays, disrupted my schedule, and forced me to incur extra costs, including lost workdays and additional mileage expenses. I chose U-Haul based on its reputation for reliability, but this experience has not met that standard. I feel the lack of preparation and coordination among the locations reflects poorly on your company’s commitment to customer satisfaction. I kindly request compensation for the additional costs I incurred and a review of your reservation processes to ensure this does not happen to future customers. Please let me know how I can proceed to address this matter further. Thank you for your prompt attention to this issue. I look forward to your
Pablo TDid not pickup where I was told I would. I rented equipment that no one had nor was even available where I was texted to get the truck. I was told I could drop it off at a different location and then told I couldn’t. I actually had a UHAUL person on the phone to tell me that there was a Lowe’s in Statesboro so I could just go and buy a dolly. That is not how it works. Then nothing went right from that point on. I had to drive 76 miles out of the to pickup the truck both ways. 38 there and 38 back. I have always loved my experience with UHAUL. I was not happy at all with this one. I used this location one time before when someone else owed the store. That time was awful also. You all claimed I never returned a truck that had been sitting on the lot for weeks. I will wait for Statesboro GA to have a truck from now on before I ever rent one again. Statesboro dealers are wonderful.
Tammy WThe automation for the drop off has a flaw. I put the wrong amount of gas and was asked to pay. I tried to go back and change it to the correct amount and could not. Now I have to call them in the morning. Make a way to go back and verify your progress. Save me a call for tomorrow.
Rafeal F