Everything was fine until after leaving the facility and arriving home (19.4 miles) there was a text message on my phone giving instructions to register my rental before I left Uhaul.. When I took the keys for the truck the woman who took my credit card information etc. did not mention to check my phone for a message before I left.. The text message at this point would not let me in. I assume the message was about confirming the condition and mileage of the truck. When I returned the truck and checked the mileage I was told I had driven 98.4 miles. This is more than double what I actually drove. I have checked my exact route with google maps and I drove 50 miles. I will also drive the same route with my car to confirm. I was very angry and actually used some foul language with the man who checked me back in - I believe the manager. I told him my exact route and he questioned whether I had confirmed the mileage prior to leaving the business. I explained the text situation. He stated, "I have no way of verifying where you drove," and charged me .79 cents per mile for 98.4 miles = $77.74. The actual distance was almost exactly 50 miles - more than 50% off and an additional fee of $39.50. I want to be reimbursed for this amount. I am an honest person and would not go to this effort if I did not feel absolutely that I have been wronged. Actual mileage breakdown: 1. Uhaul to 9 Fox Lane West, Painted Post, NY = 19.4 miles 2. 9 Fox Lane to 178 E. 2nd St, Corning, NY. 4.8 miles 3. Return to 9 Fox Lane Painted Post. 4. 8 Fox Lane to Uhaul in Elmire Heights, NY 19.4 miles = 50.0 miles It took 7,044 gallons to totally top the tank. Of course Uhaul management knows a 20 foot gas truck does not get over 14 miles/gallon. In fairness to the Uhaul manager, he remained very calm and polite while I was certainly an angry customer. Please respond.
Location de remorque et remorquage à Elmira Heights, NY chez U-Haul Moving & Storage of Elmira
Déménagement en provenance/direction de Elmira Heights, NY? Les remorques fermées et carrossées de U-Haul sont ingénieusement conçues pour protéger et retenir vos biens précieux, alors que nos remorques ouvertes sont idéales pour tirer des matériaux de construction ou d’aménagement paysager et des articles de gros volume. Les remorques pour voiture de U-Haul sont dotées de rampes à chargement facile pour un chargement sans effort des véhicules, alors que nos remorques pour moto sont légères et faciles à remorquer. Obtenez GRATUITEMENT des estimations de tarif pour la location de remorque à Elmira Heights, NY 14903 dès aujourd’hui!
Obtenez GRATUITEMENT des estimations de tarif de location de remorques ouvertes et fermées, pour voiture et moto à Elmira Heights, NY
Les remorques fermées à Elmira Heights, NY sont légères, aérodynamiques et conçues pour offrir une plus faible consommation de carburant, facilitant le remorquage. Chaque année, des millions de familles utilisent nos remorques carrossées pour déménager. U-Haul offre une vaste sélection de remorques carrossées à louer dans la même ville ou pour un aller simple. Consultez les tailles de nos remorques fermées et réservez en ligne une location de remorque chez U-Haul Moving & Storage of Elmira!
Les remorques ouvertes sont idéales pour le remorquage de charges grosses ou surdimensionnées à Elmira Heights, NY 14903. De nombreuses remorques ouvertes sont louées avec une rampe de chargement pour plus de commodité. La sélection de remorques ouvertes offertes chez U-Haul Moving & Storage of Elmira représente une solution abordable pour des projets d’amélioration résidentielle, la livraison de meubles ou le remorquage de véhicules récréatifs. La location de remorque ouverte est également populaire auprès des entreprises pour la livraison et lors de salons commerciaux. Les remorques ouvertes sont offertes en une variété de dimensions et de styles afin que toutes les voitures puissent les remorquer.
Remorques pour voiture
Déménager à l'autre bout du pays en transportant votre voiture sur une remorque pour voiture représente une manière sensée d'économiser du carburant et d'épargner des milles d'usure à votre véhicule. Notre chariot de remorquage représente une solution de remorquage abordable pour les véhicules à traction, alors que les remorques porte-voiture sont idéales pour les déménagements de longue distance. Les deux remorqueurs offerts à Elmira Heights, NY conviennent à la plupart des véhicules et ils représentent également une option plus économique que de faire appel à une dépanneuse lors d’une panne. Que vous remorquiez votre voiture avec un camion de déménagement U-Haul ou avec votre propre véhicule, vous pouvez louer une remorque pour voiture pour un déménagement dans la même ville comme pour un aller simple.
Remorques pour moto
Les remorques pour moto sont légères et faciles à remorquer en plus d'être équipées d'une rampe de chargement facile d'accès. Chaque remorque pour moto est également équipée d'une cale intégrée pour les roues avant et d'anneaux d'attache robustes pour soutenir les motos les plus lourdes. Réservez en ligne dès maintenant votre remorque pour moto à Elmira Heights, NY !
Accessoires pour la remorque et le remorquage
Entrez l'information sur votre véhicule et nous vous aiderons à trouver la bonne attache.
Achetez des boules et des montages d'attache de remorque standard et spécialisés.
Évaluations des clients
I didn't even know they were open on Sunday. Man receiving the return very friendly and helpful. This location was very different, organized and ready. Would highly recommend.
Have more then 1 person working. Stood in line for 15 min
not a thing all was awsome!
I did a reservation online. Upon pick up, they asked all the questions I already answered online and gave us a different drop off location. They also tried charging us the one-way rate (it was about $125) but online it only would have been $40. Ultimately we ended up paying $80, more than double what was stated in the online reservation. We will not be doing business with this location again.
They went above and beyond. They asked me how the trip was. I was asked if there were any issues with the equipment. They did the check of the truck and dolly with me. They asked about my pickup experience as well.
Follow through with what was scheduled. I scheduled a 26' truck to be picked up in Painted Post for a move from Painted Post south 20 miles to PA. I was told a couple of days before the move a truck would not be available in Painted Post but I would have to pick it up in Elmira.. Even though my mileage total was now doubled, no refund was given. When pointed out that I would now Incur an additional $40 in charges of no fault of my own, the uhaul person shrugged his shoulders and said sorry. I asked for two sets of blankets, I only used one, again no refund. Seems like You guys think you are the only game in town. I will not be using you again, and I will advise friends to avoid you also. Thanks for nothing.
Clean and well maintenanced truck. I also appreciate the hospitality, thanks.
Requested Appliance Dolly was not loaded onto the truck when I picked it up. I had to go back to the store to pick it up
Outstanding customer service on the drop-off end. Kudos to the General Manager who personally helped me. Will definitely rent there again.
At pickup Personnel were friendly but struggled with making the computer work, taking almost 45 min. They could not print my contract and did not inform me of the change to your policy about my needing to do an online checkin when I returned the truck after hours. I was charged a second day and a late fee. This is not a good or fair policy. I will be seeking rentals from elsewhere from now on!
the windows were very dirty and the oil lite came on, they should make sure all the windows are clean.
The cargo van was available, and ready to go as soon as I arrived. Easy pick up and easy drop off. I was able to move out all of my stuff. The representative behind the counter was also friendly, and easy to work with. I saw a good amount of negative reviews about this location on Google, so I was a bit nervous, but I had a very positive experience. Only reason I'm giving 4 stars is because the van was a little dirty in the back, but nothing a good vacuum couldn't take care of. I'd rent again from this location.
If they need to get a rental and their local rental location does not have what they are looking for, the extra miles should be considered. Maybe 30-50 dollars doesn't seem like much but for most it is.
I was very impressed with how smoothly everything went!
I waited for 20 minutes before a representative came into the building to help me. It took 2 radio calls to get someone in there.
The staff were very short and acted as if they could not be bothered. When arriving to pick up the uhaul we had to wait at least twenty minutes before a staff even came to wait on us. I feel I was over charged I was told that we had to bring the uhaul back by 9pm instead of bringing back Sunday. I had the uhaul from 10-5 not even twelve hours. We felt rushed and were exhausted from moving to have to turn around and bring the uhaul back. I am very dissatisfied and will not recommend this store to any one.
Clean inside of windshield
the windshield of the truck i rented was filthy. as i was leaving the parking lot into the setting sun, i could not see well enough to continue. i returned to the customer service area where the attendant smeared the grime around the windshield with a dirty rag. it was a slight improvement. i wish i could share a picture. at my destination, i noticed something hanging from the rear bumper near the trailer hitch. it was an 8x10x3/8 steel reinforcing plate associated with the hitch. it was dangling from one bolt, with the nut just a couple of loose turns from coming off. the other 9 bolts were long gone, probably ended up in another vehicle's windshield. if this plate had come loose on the highway it could have been absolutely leathal if it had struck a following vehicle. these were two very dire safety issues. the truck i rented should never have been allowed to leave the lot.
Everyone friendly and helpful, great service.
Pick up the phone reminder calls
They automatically added insurance without asking me. That's not something i ever get. I've used uhaul alot over the years.
Employees were friendly and branch was well-organized, but it is important to me that all employees wear masks when they are interacting with customers at this time. I hope that this is a priority above greeting their customers in a timely manner. This happened in the store upon pickup and outside upon return.
Horrible experience with the early pick up! Wasn't able to pick it up even after speaking with customer service Who said it was all set. Went to get it and the app wouldn't allow me to pick it up. After waiting on hold over 20 minutes I was told we weren't set up for early pick and had to wait until the store opened. Waited over an hour in total. Not happy but it's not the actual locations fault!
Misty had great customer service with the reservation and Breanna got me checked in and hooked up without a wait. She checked my lights and looked things over and helped me get going