I arrived at the location. I was told I could use online check in. NOTE: this requires a number of steps to confirm one's identity that maybe you should tell people about before they are standing in a parking lot in the cold. Then it told me to go inside to get the key. Problem was the doors were locked. I called the number and was told it was not set up for remote check-in. Then I sat on the phone for 20 min while they tried to call the place. Then I was told they could not reach the dealer, but the area manager reached them, and they would be there in 2 min. 10 min later I received a text asking if I still needed a Uhaul. final someone shows up, tries to check me in, realized I already checked in, and finally gives me the key that is just sitting on the desk. Oh, and the truck had a dolly that I didn't ask for and none of the pads that I did. So I then had to wait for him to count out a dozen furniture pads. At the end of the trip, the online checkout tries to charge me for gas even though I added gas to the level at the start. Horrible. Go to an in-person dealer, or better yet, hire a mover with a truck
Christopher R.
Viro Enterprises
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Elyria, OH 44035
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I have filed a complaint. The office was not open. The help line kept transferring me. I wasn't able to pick up my truck for over an hour past the pick up time and my rental time was not adjusted. The office manager was not professional and just made excuses. He was not rude but just didn't take responsibility. This experience was horrible. Probably will not use U-Haul again.
Carol B.This was an easy to find location with a friendly rep on site to answer question and offer additional service and items for my move
Kathleen T.FIX THE HORRIBLE MIRROR ISSUE AND ADD A BACKUP CAMERA TO YOUR TRUCKS.
Scott B.