#1 -Even though we rented a truck the truck was not at the location. #2 - We were told that we would have to pick up the truck at another location which was 45 minutes away. The fact that we had a reservation did NOT matter. Going to get the truck and return took us four hours, basically one-half dayu of work lost. #3 - We hired additional help for two hours to assist us in loading the truck and we had to have them stay an additional two hours. THE ENTIRE EXPERIENCE OF PICKING UP THE TRUCK WHICH WAS RESERVED WAS A TOTAL NIGHTMARE. I will not recommend Uhaul to anyone as this experience was a travesty..Jerletta H.
Trailer Rental & Towing in Estes Park, CO at Up Top Towing
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Estes Park, CO 80517
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h pm
- Sam : 10h am à 2h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/31/2021 - 6/1/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Estes Park, CO 80517
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The agent was polite and nice, but the computer system was painfully slow. What should've been a five minute process turned into 45 minutes.Brett H.
I've rented from Uhaul many times and every time I have the experience has been good...but when I was in Estes Park and needed a truck, Roger had my back like a true friend. Many, many props go out to this guy- he deserves a raise and some stock options if you ask me. Thanks again buddy, your help will not be forgotten.Jeremy D.
I was able to have a hitch professionally installed and rent a trailer at this uhaul location. I am a very satisfied customer.Dennis B.
Greeted when I arrived and assisted my disconnecting the trailer.Jimmie R.
They were closed when I needed to return the equipment which made it difficult.Michael R.
Your agent Roger was very helpful and competent. Give him a raise.Philip M.
We used this small truck during a recent fire evacuation. We twice had to extend our planned usage. The U-Haul team was considerate and helpful throughout. So greatly appreciated by us! Joe and Mary Liz AdairJoe A.
Very nice new Chevrolet pickup truck. Ran well and got the job done.Graham M.
I ordered mattress bags when I made my reservation the day before pickup. When I went to pick up my truck the guy said he didnt know I got them and sold all of his earlier that day and didnt know how to refund me.Jacquelyn T.
The chain connectors were poorly designed as they constantly dropped off.Hank P.
Great customer service!SUSAN Y.
THE PERSON WHO HELPED ME WAS EXCELLENTLEE C.
There was a lack of onsite parking for leaving one's personal vehicle while using the rental. Employee on site was 4 stars.karen R.
Have the equipment there that was ordered two weeks in advance.Bob M.
The guys at up top were awesome to work with. I rent a truck to deliver cabinets from my shop to homes, this will be my go to placeKevin M.
Made reservation with Roger in Estes Park. He also served me when I came to pick up the truck. He was very kind on the phone dealing with a person who couldn't decide if they wanted to reserve a truck with a credit card or not. Also very friendly to me! He is an asset to the company. The only downside was that he was the only one there, so the checkout procedure took longer than I expected.Terry T.
The young man that help me was awesome. High energy and a fun guy.eric B.
Roger Rodger was VERY knowledgeable, friendly, professional, accommodating, and competent with the technology for reserving the vehicle.Cathy C.
Customer service was outstanding!!Douglas C.
I gave the key to a fellow at this location and he sort of grunted and walked into the office. I asked him if i needed to do anything (thinking checking the mileage, inspect the vehicle, make sure the blankets that I rented were in the unit, seeing if I went over the mileage) and he said no and walked into the office. So I don't know what kind of charges I might be getting and not knowing if after paying at the pick up point, I am good to go.David R.
Went greatBrad B.
Truck was clean, it made the trip from Colorado to South Dakota without any issuesJillayne A.
Drop off without anyone there after hours was a breeze. UHaul makes it easPaul N.