El sistema de conexion con interfax de uhal muy lenta en tienda y el proveedor no sabia como procesar mi reserva, realizo cargos inmediatos a mi tarjeta de credito y adicional me cobro en efectivo el alquiler del dolly porque no pudo cargar el que tenia ya programado en mi reserva. Me obligo a entregar el camion en otra ubicacion el cual no me aceptaron y volvi a la tienda lo que me hizo generar mas millas innecsarias
Nelson M
Jolly King Liquor
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Fairfield, CA 94533
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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I attempted to use the 24/7 app for pickup at this location but was unable to. The agent at this loction had a keyed lock on the truck rather than the combination lock so there was no truck key available. I attempted to get the agent to assist but he did not understand the 24/7 app and initially was not helpful. I had to call customer service, they contacted the agent and they got the issue resolved after some delay and inconvenience . The original location I had selected for pickup, was closer to the move site but due to truck availability, UHaul had me go to this location for pickup. If UHaul is going to promote the 24/7 app please educate agents to have and use the appropriate key equipment
Ron Hgas was already 1/4 of a tank. i was not able to view my receipt due to poor connection inside the store. when i opened my receipt the following day and found out i was charged for $30 safe move coverage that I never ordered and agreed. i was cheated on. I was late for 2 hours and was charged for the whole day. please, i would like to request for refund $30 and pro rate for the 2 hours. thank you
quenniemary hThe store was not helpful at all, they told me to go next day, and charge me for gas even tho I return it at the same level
jorge pThe truck started smoking and almost broke down once I got it to the storage. Then when I returned it with a half a tank of gas which is how much was in it when I took it they sent me a receipt saying it was under a half a tank by 3 gallons and charged me $18 and some change , def will not be renting from that location again. And hopefully uhaul returns my $18 before Sunday cause I was going to rent another truck from them like I had been doing for the past 4 weeks but if they let these crooks get away with this I will not be doing business or recommending their business going forward. I hope they make this right.
Jayson H