This location is only for those individuals that don't mind doing the check in online. There are no customer service representatives available at this location. The check in process was frustrating, having to gather all the information for yourself. The truck was return on low gas, which was then my responsibility to fill to the correct drop off level, so I don't see how that is fair at all. I also rented a hand truck (dolly) to help with my move and it wasn't in the truck or at the location, but I was still charged for it, so I had to get in touch with U-Haul to get a refund. The entire process was just exhausting. And returning the truck was a super long process because you have to submit a ton of pictures of the truck in order to get through all the return screens. Next time I'll just go to an actual U-Haul center for a rental.
Melissa L
57 Auto LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Feeding Hills, MA 01030
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- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The self serve pick up process was an absolute nightmare and customer service would not pick up the phone to help
Nicole WPick up location was convenient. The truck was new...big improvement from last uhaul rental.
Robert DNone of the items I requested were left in the truck for me at pickup since I picked up past operating hours
Jordan DN/A
Michelle W