This was a horrible experience. No one there No internet hot flies It took over an hour of our time to return the U haul. Why doesn't Brookings have a return place for U haul?darci C.
Dustys Custom Welding
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Flandreau, SD 57028
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U-Haul really needs to better Vet who becomes an outlet. This was a broken down Welding shop, and the dude wasn't even there for my Pick up. I had to call and thankfully I was able to express Check out online and finalize it over the phone with an agent. The trailer was was down the back of the building in a rough grassy area. Now overly hard to get to but the path was really rough and rutted. I fear what it would have been like if it was wet or raining. Also the trailer had a good amount of sand and gravel all over the ramps the car sits on. Finally one of the strap ratchets was REALLY hard to move from being rusted. I struggled to get it undone and fought to get it snug enough to get the car to a Walmart where I bought some PB Blaster to loosen it up. From there the ratchet was okay. The trailer itself worked fine, Towed fine, all lights worked and was in decent shape.Justin L.
I was supposed to pick up in Flandreau SD. That reservation was guaranteed. But when I got there, I called, I knocked, I left a messages, and I waited. There was no trailer on the lot. Nothing. Finally uhaul called me back and said I could pick up in SF. If I had wanted to pick up in SF I would have reserved SF. I was told that because of this mixup I could drop off in Brookings. I verbally confirmed this with the gentleman on the phone and again at the pickup in SF. However the paperwork said I was to drop off in Flandreau. So I did, again no one there. The website states reservation guaranteed or you get $50 back. But of course no mention of it.ASHLEY A.
No one at the site when I arrived. Sioux Falls guaranteed my trailer for 9 am, got there and they had switched it to 4:30 pm. I had a noon pickup appointment, but no one cared. I had to go 50 miles to get a trailer, then find out that I have to return it 50 miles one way that night. Everyone from Customer Service, store in Sioux Falls, and Traffic were extremely rude and no one ever apologized once for the hassle I had to go through. I teach and coach customer service at my job and if my team ever treated a customer like I was treated they would be gone that day. I will never use U-Haul ever again. Penske will be my choice from now on, and I plan on using all my energy on social media to tell this story over, and over, and over again. I've never been treated like this ever before and it is extremely embarrassing for your company.Gregg T.
Our initial destination pickup sent us an hour away to get our trailer. We have never used a trailer before. There was no one there (at all) we called and the guy just told us to take it. It was parked on a bumpy patch of waste ground. Terrible experience very stressful!!! Would not recommend to a friend!!!!Jo S.