Truck was on empty when we picked it up.
Chris S
Evergreen Service Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Frederick, MD 21704
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Will probably not use U-Haul again. Rented a 2 axle trailer and when I arrived to pick up, only had 3 tires on it. Had to wait while they found equipment to fix it. They also said they did not carry the dolly and blankets I ordered. Lastly , the right hand side turn signal light did not work. Bad experience.
Chris HI had ordered a U-Haul and I wanted the person to be there and it was supposed to. They sent me somewhere else or I had to do it online. It took me an hour and a half half I wasn't happy.
Patricia CFirst of all, my pickup location was 1,5 miles from my current address (Monrovia, MD). When I made the reservation, the website did not inform me that the truck was not available at that location. So around 0840 in the morning I received a message stating that my new pickup location had change and now was farther away not only from my current address, but also from the address of my old property. This issue resulted in spending more money than expected due to the last-minute change. That is not a good business practice and feels shady. Second, the app pickup and drop-off are horrible. We spent, and waisted 45 minutes trying to get the truck. Multiple calls to confirm who I was were too much. My wife was next to me when they called her to verify who I was, and still they wanted a second contact number. The for the drop-off you ask for pictures. Another waste of time. When you leave a truck during work hours, you just leave the keys, they give you the paperwork, and you're done. No pictures or looking at the truck at all. Ridiculous process. In total, at least one hour lost with these inconveniences. I will try another company next time.
Edwin GGreat customer service, We even got free refreshments. JP
John P