The customer service was terrible . A gentleman came outside as I parked asked me to show him the lights and a few inspections . Once I was done with inspections the owner came out side demanding I repark the truck in another location and remain in the vehicle for inspections, I explained we just did an inspection with the gentleman , she began to curse at him and threaten his job in front of me for helping me. I felt so bad for the employee to have to deal with a manager like that . She even pushed him inside the store , I've never witnessed soo much disrespect from me to the employee . I definitely will not rent from here again unless I want to be assaulted.Marvin G.
Trailer Rental & Towing in Freeport, IL at Star Shine Spirits
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Freeport, IL 61032
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
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Be more friendly!JOSHUA S.
Friendly. Because of lies from others. turning in was rough for them. but i did apoligize.TINA S.
Better communication with the location and tell them to have a person in the store that actually knows what they are doing and to conduct business in person NOT OVER THE PHONELarry M.
I was guaranteed a 15' truck and all they had was a 20'. I did online check-in the night before so it was quicker but wasted 30 minutes. They tried calling customer service to find me a 15' truck that I was guaranteed. I was already too far behind schedule and had to use the 20' truck that was too big for my needs. Also, i got delayed even more because there was only 1/4 tank of gas.Jeff F.
You need to screen your locations and persons representing you better. Totally unprepared dope.Cary B.
Dropping off the vehicle was incredibly easy with the mobile app. I would definitely use this location again.John G.
Being a Retired AFM, you should never charge a fee to drop-off customers. You want repeat customer's, Not unhappy one's.Gregory B.
A little hard to find but very helpful and friendly.CYNTHIA L.
People were very nice but with running a liquor store also I waited a good 30min to get paperwork done and be able to leave with u haul trailer as store customers kept getting waited on before me. Return of trailer was quick and easy.Ellen B.
Terrible customer service rep!!!!!!!mike B.
Given COVID-19, would have preferred to do drop-off via my phone, but staff at the facility requested we complete it through them.Alec A.
Equipment was dusty and dirty. The person on site didn't seem to mind these conditions. I'd rent another uhaul but I will clean it out myself... ?????tamara W.
The checkout was really slow. I did online check in and it took 40 minutes to check in while I was on site. I was the only person at the store and using uhaul. I had to load the trailer myself. The attendant was not professional in speech or demeanor. This is my 4th time using uhaul and the 1st time we "had to contact my emergency contact before using the trailer." This experience left a bad image in my mind for uhaul however I've had a great experience the 3 other times. Personnel was the problem not uhaul.Kyle J.
When I arrived to pick up the trailer that I had rented online the man behind the counter of the rental desk/liquor store appeared to have no idea why I was there and seemed baffled by the fact that I had a reservation. I showed him my reservation information and he said he wasn't able to locate it. After waiting for 10 minutes he finally found my information and confirmed everything thing with me and then proceeded to ask me all of the same questions again that I had already answered for the reservations. When that was done he made a copy of my driver license which is fine but then asked me a third time all of the same questions from the previous and my online reservation. After repeating all of the information three times he lost the copy of my drivers license and had to make another and then proceeded to tell me that I had to give him another phone number. I informed him that the number I gave him was my only number and he argued with me that I had to use a second number. After telling him that I would just leave a go rent some place else he finally told me he didn't need a second number. I waited another 10 minutes and finally he completed the rental. I never received any paperwork until later that night via email and he never verified that the trailer was ready to go or that there was no damage. He just walked outside pointed out what trailer I was going to be taking and he went back inside. Overall this was by far the worst experience I have ever had renting anything. I am highly disappointed and most certainly will NOT recommend this rental facility to anyone that I know.Kevin S.
It's kind of a strange location - in a liquor store but the associate was very nice and efficientLarry M.
Everything went smoothlyangela B.
My one major compliant was that I ordered a furniture dolly. I was supposed to be guaranteed to get it. When we went to pick up the truck, the place didn't have any and I was charged the difference for the only dolly that was available. I shouldn't have had to pay a difference for that.Kara B.
Unacceptable! This was unbelievably ridiculous. I walked into a LIQUOR STORE on a Sunday 3 miles away from my one way destination and there was a U-HAUL next door! So I paid extra miles and time to drip off at a liquor store and deal with this! She told me "if you want to be chared properly you should wait!" Ran down the list of things she had to do and told me she couldn't do it while people were in the store. Terrible customer service.Rachel B.
Did Express check in, still took very long to verify the information entered. Either slow internet service, or slow UHaul site. Reserved and paid for furniture pads, but they don't supply any. I have to make calls to get a refund.David D.
I was greeted friendly and taken care of immediately, I was very impressed.James C.
I thought it was strange that a liquor store was also a Uhaul pickup/dropoff, but I dealt with 2 employees there and they were both very courteous, helpful and got me in and out in no time. The truck I got was clean, had a full tank and was in great condition. The only downside was they had no furniture pads, but I ended up not needing them anyway. Next time I need a Uhaul I'm definitely going to try to get it from this location.Daniel F.
Only one worker in liquor store and dealing with U-Haul equipment. This worker does not know how to do computer work and paper work. It took at least 1 1/2 hour before I finally got trailer out. This is totally unacceptable. In addition, this worker does not know how to hook up the trailer, thankfully, I know how to hook it up. But this worker does not verify or check the equipment and connections like any other U-Haul would do. This demonstrates that this was very poor handled by the worker or the office in Freeport, IL. Very frustrating!!! In addition, I got an email confirming that I can pick equipment up at 8 am but I arrive and find out that it does not open until 10 am. That make two hours later plus an hour and half waiting for worker to complete the computer work. that automatically made 3 1/2 hours later than planned to leave and that ruins my schedule plans and had to make changes in our schedule plans. This adds up to my frustration and was not at all pleased with the services provided.John M.
I dipped the truck off July 28th at 745 am. I didn't even have the truck 24 hours. And star shine spirits didn't check the truck in until the next day so I got charged $80 because they were lazy and I think they are trying to scam customers! Because they were open at 9 am that Sunday I dropped it off!!!!John L.
YOU SENT ME ALL THE WAY TO FREEPORT INSTEAD OF FIXING THE PROBLEM IN JANESVILLE. THE POOR ATTENDANT AND I SPENT 4 HOURS TRYING TO GET THE TRAILER ISSUED.NICKOLAS S.