Owner/dealer was busy with his core business, wrecker service, so rushed the process and was not personally engaged in the business. Certainly understandable but not something that grows the business for Uhaul.
EDWARD L.
Trailer Rental & Towing in Freeport, IL at Elite Storage
(Concessionnaire U-Haul dans le voisinage)
1725 S Galena Ave
Freeport,
IL
61032
Services dans cet établissement :
Pour nous contacter
1725 S Galena AveFreeport, IL 61032
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar - ven : 9h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Freeport, IL 61032
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
Owner was semi-engaged and was more interested in his towing business than his UHaul customers.
EDWARD L.- Rating:
- 5.0
Nice end to a rough trip!!!
Archer W.- Rating:
- 1.0
Pick up was at 9 am. No one there until almost 10am. It was pouring rain and the back of the truck was open all night the night before.
john M.- Rating:
- 1.0
I hope that I will never have to use this service ever again. I will pay double else where if I need to move next time. I was promised a 20 ft truck 24 hours before my move, only to find that it was broken down and 90 miles away. I was then given a 10 ft truck with the promise that I would receive an additional 24 hours at no cost to me. I have now been charged for that additional day and have been on hold for 45 mins transfered to multiple locations and multiple people who have not helped me. I hate this service and I think that the workers are some of the most incompetent I have dealt with. I also think the customer service is some of the worst I have ever experienced.
Kelsey B.- Rating:
- 3.0
Nothing was wrong with the Location. The employee was extremely helpful. However, If equipment won't be what the customer reserved weeks ago, let them know ahead of time. More than just ONE day. Offering a 15†when I reserved a 26†is unacceptable. Not to mention the new location I was sent to was over an hour away from my residence, causing us to spend even more on gas just to get back. I understand the reservation isn't guaranteed, but a heads up more than the day before we moved would have been nice. Then maybe I could have cancelled and found something better. And very upset I had to spend over $400 when I could have spent under $300. VERY unhappy.
Jenna T.- Rating:
- 4.0
Not a thing. Smooth transaction and the staff was freindly and answered all of my questions and concerns.
Bonnie L.- Rating:
- 5.0
This is the location I will primarily use here. Owner is really nice and takes care of his customers.
Bryan F.- Rating:
- 4.0
Great service. Would recommend
gwen M.- Rating:
- 4.0
1-let customers know up front that they don't get to keep the furniture pads. 2-the dealer arranged for me to access the box on a day he was normally closed.That was nice. Downside, thought, was the box had been secured with an extra bracket that had uncommon screw heads. Luckily a mechanic shop was open next door, or I would have wasted a 10-hour round trip.
MICHAEL P.- Rating:
- 5.0
Great service. Chad iscsmazing
Doug W.- Rating:
- 5.0
Great personal service.
Anne G.- Rating:
- 4.0
The Freeport pick up was ok
Sue B.- Rating:
- 4.0
If possible maybe have the snow brushed off the truck hood before customer pick up.
Linda R.- Rating:
- 5.0
Everyone was friendly and helpful. Todd was exceptionally helpful when picking up this unit. Please thank him!
MIKE H.- Rating:
- 3.0
This is for the online Uhaul center. I was never notified by phone call for where to pick up like I was told. I had to call local dealers to make sure I was set up for pick up. Everything was screwed up via online. Very disappointing in whole thing
Melissa L.- Rating:
- 5.0
Over chargedinner my debit card
INYANGA M.- Rating:
- 5.0
Excellent Service.Would highly recommend to everyone.
LORI B.- Rating:
- 1.0
On my own to take the truck. No walk around inspection with lessor. Gas level was less than on the contract. Truck floor full of dirt I had to sweep out. Found hole in truck roof and reported it to Uhaul after our belongings got soaked after that nights rain. Now Uhaul charging me $1000 for damages that I did not cause. I'm the one reporting it to them! Hopefully Scott in the region who controls the Freeport location will assist us in getting this right.
THOMAS C.- Rating:
- 1.0
This location is not open half the time and our calls went to a full voicemail inbox.
TIMOTHY J.- Rating:
- 3.0
Clean up junky autos parked around the grounds.
SONNEMARIE K.- Rating:
- 1.0
Did not have the trailer I requested even though i called the day before to confirm. I also had rented a truck from another uhual location and they forgot to include the ball. Even though this company had a ball sitting in their office they would not let me use it to pull the trailer i was renting from them. Truly pathetic considering I'm a repeat business customer
Mike N.- Rating:
- 5.0
Chad was bery nice and helpful. Great overall experience. Will definitely use them again.
WENDY J.- Rating:
- 4.0
A tongue back would be nice
Mike L.- Rating:
- 3.0
No one at Elite when I arrived:after their posted open time. Had to call a phone # then wait 40 minutes for someone to show up.
David L.