The location was fine. However, the checkin process was awful. The U-Haul app is one of the most user un-friendly apps I've ever attempted to maneuver through. First, the app kept freezing, and I had to start the process over. Then it got stuck on waiting for approval. I sat on that page for almost 10 minutes. I sent several messages to the chat that went unanswered. After another 5 minutes of waiting, I called customer service, as I was by then in a time crunch. Finally the agent in the app replied, telling me that since I was renting with an out-of-state driver's license, additional verification was needed. I rented from the exact same location two days earlier without any issues at all. But this time I had to fill out another form on the app, and they had to call my employer - ON A SUNDAY - to confirm this corporate account move. When I finally did get the key and get to the truck, the app froze again in the final part of the check out process. I had the key by then, so I just drove the truck off the lot. It was an extremely frustrating experience.
Michael G
Gadsden Greyhound
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Gadsden, AL 35901
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The guy that was doing the rental was exceptional. He was so kind, nice and extremely helpful and friendly. He made the checking out/in process so easy. I LOVE that kind of customer service. When i was done, we did a friendly hug gesture. You just don't get that kind of response now a days.
CYNTHIA CExcellent customer service
Jernecia KSee initial comments
Michael RStop cheating customers on the mileage!!!
Tasha G