The man running this location is doing the best he can I suppose. He wasn't pleasant had a "cant fix stupid" sign right on the desk in front of where the customer sits and a rat trap that says to ring bell to submit a complaint. The office which was not a small space smelled like an ashtray. It was nauseating. He had a cat perched in the space. There was no hand truck (dolly) so I had to go rent one from Home depot. I have been too busy to see if I was charged for a hand truck from uhaul. The man there said very angrily the he keeps telling uhaul he doesn't have hand trucks. Again, I guess he is doing the best he can. I did not enjoy feeling like I just need to shutup and let this man give me the keys because I need the truck and don't have time to go elsewhere. He gets a zero for customer service. I will not rent from there again.
ABBIE W
The Great Classic
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Gainesville, GA 30501
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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I ordered an appliance dolly but there were no stores in my area with one available
JUSTIN PCustomer service is awesome god bless
FRANCISCO ZThis place was disgusting, reeked of cigarette smoke and the man was extremely rude
JESSICA LFirst off the office smelled like cigarettes. Second I had ordered an appliance dolly and it was not provided. Third the trucks tire pressure sensor was on and said the truck needed air in a tire. Fourth the truck did not have a ramp which made it more difficult to load. I will not be using this location again!
SYLVIA G