The only issue I had was I reserved the truck a week in advance online to pick up at 730am. The online reservation gave options the pick up location didn't offer so I arrived at 730am and couldn't get my truck until 10am when the location opened. Just put my move a few hours behind. But once the location opened the staff was great to work with and took care of me.Samantha S.
Trailer Rental & Towing in Galax, VA at Cafe Vapes
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Galax, VA 24333
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 7h pm
- Sam - dim : 12h pm à 5h pm
One-Way and In-Town Local Rentals in Galax, VA 24333
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Ty was awesome. He is so very patient and mannerable. Uhaul had totally messed up my reservation and Ty took the time to fix it for me and get me moving as quickly as possible. He was so sweet with his explanation and verbal guidance on how to safely drive down the mountain with the auto transport and with how to hook it up and secure my vehicle. I am very appreciative and more than impressed with this young guy's personal presentation and customer service. He should be commended for his service.Jonette M.
We returned the uhaul to a Vape store. It was not open on Saturday till afternoon and we were not aware of that. We dropped it off and followed the iPhone return. Then we dropped by later in the day to assure that they knew we had returned and he said it was fine but could not give us a confirmation. It took many emails and phone calls to get the confirmation that it was returned. We would not use that return place again!Elizabeth C.
The appliance dolly was not at the location where we picked up. We had to go to another uhaul and was told we would not be billed for the extra mileage but we were billed and had to pay the additional money in order to return the truck.Tracy P.
my gas gage was off just a little compared to the checkout level. I was charged to refill the tank and when I got into the rental there was scratched all over the dashboard. being as I was out of town and didn't know the area and because I'm a very active customer it would be nice to not be charge for the small amount of fuel. very dissatisfiedANTHONY G.
Do not change drop off location to benefit UHaul . It will cost YOU more money in the end. Changed drop off location from Mt Airy NC to Cana VA prior to contract while making reservation. No problems and saved a few bucks. At pick up, the agent added a day (4 days to 5) of use at no cost, so he stated and the contract reflected. While loading the truck in FL, I received a call from Laura Mitchell, reservation manager, asking me to again change drop off from Cana VA to Galax VA for a $15 savings. Adding nearly an hour to my drive to return the truck, I negotiated with Laura to save a total of $27 and change the drop off time from 1100 AM to 300 PM. I delivered the truck promptly at 3PM with the fuel level exactly where it was when I picked it up.. The attendant did not want to look at the paperwork I had in hand, gave me no documentation indicating that I had returned the truck and told me we were through and all was good. Next I unexpectedly received an additional charge for $59 placed by the return agent for an additional day rental and the associated insurance., I disputed the charge with someone at UHaul who told me they would open a case for the dispute. Then I receive an email, assumedly from the return agent, with an unrelated explanation about elevated fuel cost. I responded to this with the original question "Why am I being charged an additional day of rental". Have never heard anything additional from the agent or UHaul. Apparently UHaul conflict resolution procedure is to give a BS response unrelated to the dispute then ignore the customer. Now, as I waste more of my time trying to resolve this problem, I realize that I screwed myself out of more money trying to be benefit UHaul. My overall experience with UHaul went from excellent throughout the rental period, to very unsatisfactory since returning the equipment. After this I would not recommend UHaul to anyone.Richard W.
I dropped it off after hours with ease at the same location I had used a few days earlier. Thanks guys, RobertTYRELL C.
Turning it in was easy and simple to locate. I am having trouble opening their attachment but I am sure it will work eventually. Thanks RobertTYRELL C.
check in and check out was flawless and both representatives were very knowledgeable, polite and friendly.Margaret W.
They call and bugged us when we had a uhaul for 24 hours and called 6 7 hours early saying we had to have it back now for another customer that I didn't not like at allCHANNINGHUELEIS S.
Not a very friendly fellow...Timothy S.
Prefer not to support vap businessesJohn J.
Dropped off trailer when it was closed...Richard K.
Knowing what and where there are storage units are set us all over the place just driving aroundTimothy H.
Sweep out trucks before rentingFlo P.
It's not this location- it's in general. I wanted a pick up truck but was told none available until-I don't know- maybe never?? That's just crazy but it's how the company operates. The other thing is in general, no matter how far in advance you reserve something the chances of getting what you need where you need it are only about 50/50. To me that's insane. Why bother to make a reservation?KATHY E.
Wasn't given a receipt.Steven W.
Interior window front dirty with water spotsJohn M.
nice people to work withCHARLES W.
I was originally quoted $50, then $130, and now upon returning the vehicle I've been charged $200. This is for 175 miles and 6 hours with a van. I would have appreciated greater transparency on costs. Additionally the way my receipt was tallied is incorrect; it lists two days of rentals and shows the van returned an hour later than when I arrived. Very disappointing.Lydia A.
The truck I got was an older truck. Driving from Indiana to Virginia, it really had zero pick up for merging onto interstate roads, which was challenging. Additionally, the truck really didn't do well on the mountains. It tried, though!Faith K.
The guy in Galax was new. He was helpful but was not well educated with the equipment.Karen R.
Everything was great! Explained everything and got me out quickly!MATTHEWANTHONY L.
Have rented multiple times always a pleasure working with these folks!!!!!Guy S.
More equipment this place is very busy phone calls people walking in the whole time I was there!!!Guy S.