Great customer service at pick up location!
Thomas G
Grant Hills Motel
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Galena, IL 61036
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The van that I rented had a lot of dried mud on the floor Also could have used a usb port to charge my phone. I was grateful that there was a dolly in the van. That came in handy.
Dave BThe truck was ok. There was seasonal dirt and it smelled but overall it was fine. We had a terrible experience when dropping off the truck. We completed the online drop off process as instructed on the app and when my partner went to the drop box to put the keys inside, the manager of the motel stepped outside and questioned him about why we were taking photos as if we did something wrong. He tried to explain that this is what we needed to do per the app but she responded in a very rude way that she doesn't know about the app because she manages the hotel. He stepped inside to get her business card so we could lodge a complaint and she grabbed his arm and pulled away all of the items that were on the desk including her business cards. She was so nasty towards him. We already were having a stressful weekend with moving and being treated this way is just totally unacceptable. We both called uhaul to make formal complaints and I am awaiting a phone call from the area manager. We will be asking for a refund and apology from this woman.
Cheryl SPicked U-Haul up at 1/2 a tank, paperwork said 3/4. 0/10 will not use U-Haul again.
Mikayla PThis is the second time I have used this location. Excellent, personable, service
Brad L