Lockbox code did not work, truck was unlocked, no equipment in truck, never able to use the truck was still charged / sent an invoice for a truck that moved 0 inches.Alexandre L.
Trailer Rental & Towing in Gatineau, QC at Gestionnaire Immobilier
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Gatineau, QC J8Y3Y2
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - jeu : 8h am à 4h30 pm
- Ven : 8h am à 4h pm
- Sam : 8h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 6/18/2021 - 7/5/2021: 8h00 am - 5h00 pm
One-Way and In-Town Local Rentals in Gatineau, QC J8Y3Y2
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Me cobraron mÃ¡s millas de las que usÃ©. Cuando recibÃ el camiÃ³n el odometro tenÃa 22 millas de mÃ¡s que lo descrito en el contrato, se lo indique a la encargada pero ella dijo que debÃa corregirlo con la ayuda del sitio web de U HAUL, lo hice y aÃºn asi me cobraron 22 millas de mas. LlamÃ© pero no me dan soluciÃ³n. â˜¹ï¸MILENA C.
Terrible directions (funny how we have to have signs in both English & French,across Canada,but you get to Quebec & it's ALL French...not cool,for non-bilingual ppl)...their UHaul signage was horribly miniscule...trailer wasn't ready,even though we showed up later than the 8am pick-up...& it's ridiculous that we couldn't get a trailer from a closer location to the apartment that was being moved out of.Allan S.
Clearer indication on where the parking lot is and where to pickup the keys.Emmanuel F.
Did not respect reservation even though I called two times to confirm that my 10' truck will be available.MARC M.
I had requested 5 moving pads, there were none in the vehicle The key location was difficult to find The key location was on top of a bush and muddy ground Very poor locationMarc L.
Se voir charger 5 fois plus le prix normal parce qu'on a barrÃ© la clÃ© au contact ! Waoooo c'est juste faire l'argent sur mon dos. J'ai laissÃ© le vÃ©hicule a la place 1h avant l'heure de retour, mais on m'a chargÃ©.JACQUES GUISLAIN L.
Took a long time to receive the vehicule. There was no windshield washer in the truck and had to buy some. One of the backlights was burned and the tires were awful. Was unable to use the vehicle during the snowstorm at all. It got stuck 3 times.PIERRE P.
Very unimpressed with our experience; our order was not made 24/7 pick up as we requested at the location and we then had to go to another province to get our truck. Even though we were accommodated with a truck it was out of our way and the person we were speaking to was rude as to why they could not have keys dropped of to us at the initial pick up site. Overall this lead to a few hours delay during an already stressful time. QuÃ©bec (the province that we had to go to to get the truck) has a 8 pm curfew due to COVID, but but because of the the delays we were not able to return the truck until after midnight. I called the police in QuÃ©bec, and they said we could get a $1000 - $4000 fine if we were caught driving in QuÃ©bec even if it was just to drop off the truck. When I called customer servicer at UHaul they said there was nothing we could do other than drop the truck off late and pay the late fees or extend by a day, either way they suggested we ask for a refund for the second day. We would like a refund for the 2nd day as a result of UHaul's mistakes.Chrystal-Lynne S.
Very friendly staff. One area that needs improvement is the online check-in. It needs to be made clear to renters that they need to complete the online checkin before they leave the vehicle for after hour drop off. Otherwise very good experienceBob M.
The location was out of the way for me but this location was the only one with the 12 foot trailer. The staff were friendly and helpful. A very good experience overall.Gary B.
Great service all round!BRIANWAGACA N.
They dont inform the clients about the fees. When you drop it at another location.Raphaelle H.
J'ai reÃ§u deux appels en Ã peine une heure (9h42 et 10h36) pour me demander si je prenais toujours le camion, alors que je l'avais rÃ©servÃ© pour 9h30. BIEN SUR que je le prends toujours: je l'ai rÃ©servÃ©! Un peu harcelant comme faÃ§on de procÃ©der. Vous devriez indiquer plus clairement que nous disposons d'une fenÃªtre de seulement 15 minutes pour rÃ©cupÃ©rer le camion aprÃ¨s l'heure de rÃ©servation... Ce n'est vraiment pas clair cette politique. De plus, le prÃ©posÃ© qui m'a accueilli ne portait pas de masque de protection, ce qui est contraire Ã la loi. Pas impressionnÃ© du tout...Maxime B.
We had a small issue with the truck itself. It was an 8' bed pickup, which was what we needed, but there was a bar welded across the top of the bed, about a foot or so from the cab. The 8' truck bed we were expecting was much shorter due to that bar, and it made our moving task more difficult. Obviously, this is not a complaint against the location. I also have no way of knowing if those bars are standard. It would have been good to know before the rental, however.CATHERINE B.
It was difficult to do the self checkout. The website had Ã hard time picking up my location. Everything else went really smoothly.Annick C.
Every thing went very smooth I appreciate Madam Souha she was very professional and also Mr Charles , thank you guysGILBERTR S.
Tout Ã©tait parfait. J'avais appeler avant le dÃ©placement pour m'assurer de l'entrÃ©e. Lorsque arriver, le camion Ã©tait prÃªt et trÃ¨s propre. Un bon endroit Ã louer un camion Ã des prix compÃ©titifs. Merci!Jonathan B.
TrÃ¨s bon accueil par le gÃ©rant local!Richard C.
Better than most other uhaul locations. Service was slow, and I had to redo the check in process despite doing the online check in. Posted times on their door doesn't not correspond to what the uhaul site saysTimothy Z.
It was impossible to find the place by car and we had to park down the street and walk to find the office which had a tiny sign and no instructions on where the cars are. We found the trucks by pure luck and even then couldn't get in because the office wasn't open on time. Then we were told we had signed up to pick up the truck with a mobile app which neither of us had and there was no instructions telling us this. Not that it would have mattered because they didn't have the truck ready for our 7:30am pickup time, Wich was the latest time they had available. So we were an hour and a half late to start our move and it cut into our reserved elevator time which caused even further delays when we ran out the clock. And of course U-Haul still had to have the truck back in time despite giving it to us late so we didn't have time to fully pack the truck and did the rest with a small car. In the end the move that was meant to be done by 1:30pm wasn't complete until 11pm. Improve by sticking to the schedules you set, providing clear location details, and clear direction beyond "sign in and hope".Nathan C.
Please install clear, larger signage outside rental location: U-Haul storefront was not well labelled and was difficult to find. Please ensure representatives follow Covid-19 regulations: Service representative did not wear a face mask and was coughing during face-to-face interaction. Please provide contract in both official languages: Contract was only provided in French and was difficult to understand. Please ensure truck is clean before rental: There was a dried spill on the floor and residual gasoline odor in the truck when I received it. Please ensure U-Haul website is working for after-hours return: After-hour return website wasn't working during the vehicle return, resulting in a waste of 1.5 hours of my time to confirm on the phone that the truck had been returned on time and I would not be charged for late return.Rebecca C.
All was done smoothly. Vehicle was ready, the equiment was availableShirley T.
The signage needs to be larger on the door! Otherwise all was great!Stephen M.