I didn't realize that there is NO u-haul staff in the location so I went to pick up directly. It costed me almost 1 hour to check in(online check in didn't go through, customer service didn't answer the call, and the gas station staff is busy and not patient). Trash was found in the seats. I am happy with last time rental, but not happy with this time. Thanks. JunJUN L.
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Gloucester, ON K1B3L7
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I had reserved the truck and done the online check-in. When I got to the location the staff was unwilling to finish the rental process unless I had a key code to show him on my cellphone. I spent over an hour on the phone with a UHaul representative trying to sort out what was wrong. Turns out I needed to have rented it in "truck share" (whatever that is)to get the keycode. In the end after over an hour on the phone she still couldn't sort it out and the staff at the location finally decided to finish the rental manually at the location which they had refused to do before. That took less than 5 minutes. The truck was fine, the price reasonable but the service was awful. Don't rent from the Cyrville rd location in Ottawa. Though I have heard that other UHaul locations are no better. I really can't recommend them even though the truck and the price where both good.Peter K.
- The attendant knew nothing about U-Haul rentals. Couldn't find the keys. - Our truck was not available, we had to take a different one. - Mobile pickup process was very long and complicated, site doesn't work with Firefox. - Took us nearly an hour to pick up, we missed an appointment. - Customer service lady on the phone was kind and helpful.Alan W.
The weather stripping on the driver's side door was falling off an was a tripping hazard. The gentleman running the location was very helpful. My original booking was at a different location and was transferred to this one without any notification - it was extremely frustrating.Damien O.
I got there at 5,2 my reservation was for 5.45, I was told they were already closed. Actually closed at 4 that afternoon. I tried calling customer service about it i was on hold for about a half hour when someone showed up and said they could help me. Did the paper work, through me the keys told me it was in the back, I find the vehicle and it's blocked in, no one went over the vehicle with me, I took all my own pics of all the damages including 3 cracks in the windshield. The inside had garbage on the floor. If you look at my history I rent often from U-Haul. I have never had an issue. I will not be going back to this location ( I only went there due to a U-Haul rep directing me to go to this location.Dean M.