your UHaul traffic department and online customer service is awful! everytime i called it was at least a 30 min wait, and when i tried to chat online, no one responded.John B.
Trailer Rental & Towing in Greeley, CO at Sterling Hasting And Sterling LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Greeley, CO 80631
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun-dim : fermé
Heures d'ouverture spéciales
- 6/17/2021 - 6/24/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Greeley, CO 80631
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 0.0 Average Customer Rating
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My original reservation was made at 6200 W 10th St, Greeley, CO and 2 days before my rental date I was switched to 2985 W 29th St, Ste C, Greeley. I arrived at 8:05 for an 8:00 AM pickup to find the doors locked and a sign stating they were closed 3/26 - 3/28/21. I called U-Haul and was told there was a mistake and I could go pickup my rental at the 1527 2nd Ave location. It was 8:30 by the time I arrived at the location and it did not open until 9:00. I waited while the truck was cleaned and left with the truck at 9:30. The switching locations added 9.5 miles each way for me (19 miles total) and put me 1.5 hours behind. I do not understand how your website can tell me that you have available rentals at a location and then change it at the last minute to a location farther away while charging $1.09/mile. Add to this the jerking me around on the day of my rental by moving my pickup location to a store that is not even open and forcing me to drive to the opposite side of town that I need to move. I believe you owe me $1.09/mile * 19 miles = $20.17 refunded based on unplanned mileage caused by your company. I will just suck up the time your company made me lose. If I do not get a response to this review I will never use your company again.Robert B.
The light in the back of the truck did not work at all no matter what I tried so that was difficult during the night. The lock on the back didn't work well had to really mess with it even after I sprayed wd-40on it it was still rough and felt like it was packed with dirt and sand but if I worked at it for a bit I could get it to work but not push all the way down to lock but that was not a problem for me since it was not necessary for me to use it. Everything else was just fine. Great gas milage, heater worked, seats comfortable and drive fine once I realized everytime I started the truck I had to push the button on the tow system to shut off which caused the truck to rap really high before shifting and struggled getting going bblut once I figured out how to shut that off it ran very wonderful and was nice it handled well and didn't bounce around and shake my stuff out of order while driving and I had to go on dirt roads and back roads not maintained well and everything was intact in order and not broke. Very pleased with my rental will recommend and rent again. By far the best truck rental company ever.Laura K.
The location was fine, but it was very frustrating that the first location never reserved a truck for us so we had to go to this location. U-haul said they would give us a $50 credit for this and we still haven't seen it, but they made sure to charge our card.Joseph B.
Young man was very helpful to get me hooked up and on my way.PAUL D.
Great place to rent a moving truck from. Service was excellent, quick and friendly. Definitely would recommend this place. 10/10!Eduardo G.
No a thingRichard H.
Nice friendly environment.GABRIEL M.
No customer service available to help out with rental, picking up or dropping off vehicle, when I called for assistance the employee was pretty snotty and rude at first as well. Also the rental truck was clean but it did smell like mildew or stale water.STEPHEN T.
Amazing and professionalFabrice K.
After hours drop offDavid I.
Excellent experience with the customer service person in Greeley, COGatbel C.
cleanest place of business seen in a long time.William S.
Need a Bigger more noticeable sign, drove past it twice.Carole K.
The lock box for the key was almost impossible to open, especially when I picked up the truck. The office was closed, and directed me to call an incorrect number on the sign on the door. It took over 45 minutes, 3 phone calls and finally someone showed up who magically could open the lock. It took 25 minutes of manipulation to get the lock to open.Cora F.
Picking up truck before or after business hours not very user friendlyThomas G.
Your associate was the worse I have ever seen. You need to tell her the customer is always right, especially in her business. I had a mask, but no gloves, never had to ware gloves before. She missed spots on the truck. Could go on and on. I have used u-haul many of times if you check my records never had any problems before. I had 10 blankets ordered and never received them.Sharon R.
I didn't have a problem with the location but the company of Uhaul. You charge way too much and keep gouging with extra fees. My truck was not reserved and it messed up my whole move.Desiree M.
The combination lock started freezing up due to the snow. Would it be possible to place the locks in a weather protected area?David H.
No improvements. Everything was great, no issues.Karina A.
Engine ran really rough.Patricia M.
Excellent customer service!Bill P.
Front desk lady was extremely rudeNathan K.
They were very polite and helpfulEric M.
Truck was not cleared of snow and not washed.Dan B.