The location was a little bit confusing and there was a lot of confusion from the business owner regarding us using the truckshare 24/7 to do our checkin online.
Alyssa V
Quick Spray Oil Under Coating
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Guelph, ON N1E6C4
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It was very hard to find. The sign had fallen down indicating where to leave the truck. The store looked like it was closed. It was confusing. Once the man came out, he was helpful.
Erin PI was not contacted ahead of time with instructions on how to pick up the vehicle. Phone number that was listed was incorrect for the location, I had to take time out of my day to go in ahead of time just to ensure that I actually had a vehicle. I was provided a 10' truck when I booked a 15' truck weeks prior. I was not informed about this change ahead of time and only realized this when I went to pick up the truck. The customer service representative had poor understanding on how to work his computer and it was a VERY slow computer, it took multiple attempts to confirm my rental as they did kept entering in the wrong information and were uncertain of the errors they kept getting. It took me 45 mins just to confirm I had a rental. I would have been better of going and working the system myself. When I called the next day regarding the incorrect rental and lack of notification, the phone representative informed me that it was listed I picked up my truck the day before when I went in person to confirm the pick up. I was specifically told I was not able to pick the truck up until my time the next day (7:30am) by the service representative in person. AVOID this location. I will never book with Uhaul again after this experience.
Daniel SGuy's computer was 20 years old and didn't work. He had me sign a piece of paper with a date on it and called it good? Super sketchy. Uhaul called me and setup the contract correctly, thankfully. Truck itself was almost empty (gas). After this experience, I will probably refuse to use uhaul if you try and change me to a third party pickup location again.
Ryley HReturned truck on Thursday 10/5 9:30pm. The return process wasn’t complete until 10/13 after dozen follow up calls with customer services. Even U-Haul internal staffs can’t get hold of the person in this location.
Wei L