N/a I Had a Horrible experience
DMARCUS W
Furniture Icon
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Hammond, IN 46324
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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This whole experience was terrible! I reserved the truck through the U-Haul site for a one-day, six-hour use. When I arrived at the location to pick up the truck, the guy who was helping me acted like he didn’t even know I was coming. He tried to figure things out “on the fly,” and he didn’t walk me through anything. I was supposed to sign a contract, but I couldn’t do that because the contract was online snd the guy at the location didn’t want to print it - this pretty much *forced* me to download the U-Haul app (which is something that I didn’t want to do at all) just to try to sign the stupid contract, which I *still* couldn’t do because the app wouldn’t allow me to do it. All the while, the guy who was “helping” me would take my phone and go through my emails to try to find the information he needed because he wouldn’t believe me when I said I didn’t receive the info he was asking for. I reserved the truck for six hours, but I had it returned in under three hours. When I returned it to the location where I picked it up, the same guy at the location told me I needed to put the truck key in the bed of the truck and lock it up, which sounds just absolutely crazy to me! I asked if I could just use the dropbox to put the key in, which he said should be ok. I asked if he and I should inspect the truck before I left, but he said he would take care of it “later.” The next day, I’m getting phone calls and emails from U-Haul, informing me that they did not have a record of me returning the truck. I had to get *that* squared away on my own time as well. Seriously, U-Haul - I’ve seen zoo animals fling their own feces with more efficiency than whatever the hell it is that you’re doing! The only thing I can say is that the truck I had was new and well-cleaned when I picked it up. Everything else was TOTALLY unprofessional.
JC RVery helpful. The uhual guy. He dis make sure everything was ok.
Rodolfo B