I was extremely disappointed with the corporate UHaul experience. I had booked a one-way rental from the Watertown, WI location 2 months in advance, further confirming it would be available 2 weeks prior to my needed day. On the morning of my departure to pick it up, I received a phone call saying it wasn't there, and the 26' truck I had reserved was 3 hours away from my original location. As I was leaving to pick up the truck at this new location, I received another phone call saying the truck was not at this location, and I needed to travel another 2 hours further away from my original location. I should have cancelled the whole process if I wasn't in dire need of the moving truck to move my 85 year old mother! Needless to say, I WON'T be using UHaul services in the future! However, the people at the Hayward location were very accommodating.
Bill O
WK Appliance Hayward
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Hayward, WI 54843
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- 4,0 - Cote moyenne des clients
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I'm sorry I was a inconvenience by dropping the truck off there.
Dan STook 2 hours and several calls to get the authized for pick up of equipment. 2 more calls to get access to keys for truck. Returned equipment a day early and was charged for an extra day above reservation . Charged 3 day rental when only had vehicle 20 hours. What a scam you have running.
Judi YEverything was great as is.
Brian SStraight forward , no deceiving tactics. Rare from a U-haul renter.
SCOT S