Our U haul Rental was ordered online and was given a credit card for payment. We received a call a day earlier that we would have to move the pick-up location. At that time I asked the caller if the rental was paid for and he said yes, and gave me the last 4 of the credit card. When we picked up the truck they said it wasn't paid for and they would need the physical card to place the order. My brother in law was picking it up and had to use his card to make the rental. Very unhelpful. The left hand doesn't work with the right hand.James H.
Diamond Valley Market
(U-Haul Neighborhood Dealer)
Pour nous contacter
Hemet, CA 92544
(Follow State st South turn right on Sage st we are a mile down on left)
- Lun.-sam.De 9 h am à 4 h pm
- DimancheDe 10 h am à 3 h pm
Services dans cet établissement :
One-Way and In-Town® Rentals in Hemet, CA 92544
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We have rented from Uhaul on multiple occasions. This particular location was way below the standards that your company works very hard to strive for. From our initial attempt in trying to find the location whose signage is not properly displayed and difficult to see from the street to the almost 30 minutes wait time before I was actually greated by the only attendant on the premises. The walk through of inspecting the vehicle only further demonstrated the lack of pride this particular location takes. The interior and exterior of the truck was incredibly dirty. The truck had not been cleaned. When I pointed out to the attendant the filthiness of the truck he stated â€œwe have no roads out here and we have no way of cleaning the trucksâ€. We took the truck as we had no other alternative. His lack of professionalism and poor customer service was incredibly disappointing.theodore R.
It's was not the location the problem, it's uhaul it's self. I was to go to 3 location to get a truck after requesting one online the night priorMiguel R.
clean the place up get rid of some cobwebs in and around the placeTimothy S.