I only dropped off the truck and auto transport. I did not go inside the building. Staff was friendly when I spoke to them on the phone. The final bill etc was sent quickly.VIRGINIA T.
Trailer Rental & Towing in Henderson, KY at Raffees Auto Shop
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Henderson, KY 42420
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 4h pm
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/22/2021 - 5/24/2021: Fermé
- 5/29/2021 - 5/31/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Henderson, KY 42420
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Drop was a breezeBRITTNI O.
This is a criticism of Uhaul in general and not one specific location. Your insurance rates are ridiculous. To charge $25 for a one day trailer rental equates to over $9000 a year!!! This is an obscene charge for insuring a small trailer!!!ANTHONY F.
I couldn't have been more pleased with the whole experience including the great customer service. Thank you. If the need ever arouses; I would definitely use this location again!TERRI B.
this location was only .1/2 mile from where I moved. That was pretty cool! Easy to drop of after hours.Steven A.
I am well pleased with this location and the gentleman who handled my transation.VERONDA R.
Tried to pickup through UHaul online. It was unable to find my location which stopped the pickup process. Luckily the business was open and got me checked out. Had the same problem when dropping off but this time business was closed. I called them and left a message that I had dropped off truck at the appropriate time since I unable to actually contact anyone from UHaul. Raffees was great but UHaul needs to work on their online portal. That was a zero star experience.PHILLIP W.
The gas hand didn't work and I overpaid for gas but no one offered me a refundApril S.
Overcharged! I put the same amount of gas back in the u-haul, but was still charged as if I didn't put enough gas back in it. Also, I thought it would be cheaper to return the u-haul to the city I moved to vs the city I rented it from. But I had to return it to the location I initially got it from or it would of been $100 more. I'll go with budget trucks next time and get my union discount!DANGELO S.
Raffles Auto Shop was nice, friendly and very helpful. I would definitely recommend their Uhaul services. It is not the biggest or nicest of facilities but more reminiscent of Uhaul service centers of my youth.DAVID T.
Not open posts hoursWILLIAM W.
Charged me for moving pads that never had cab and cargo area was not clean even called to about not receiving the moving pads and was assured I would not be charged and was chargedSTEVEN W.
I paid the more mileage than I actually used and filled the tank up upon returning it and then was charged another 23 dollars and change to my debit card without any explanation of the charges of which I'm still not sure what they are. I'm not going to be using uhaul again unless I get an explanation for the additional charges. I only put about 14 miles on it and put 7 gallons of gas in it when I returned it . Is this standard practice for all uhaul vehicle rental or did I get screwed over and charged for a fraudulent chargeDAVID B.
Not charge me 2 times for the same rental.SHANICE B.
The interior wasn't clean and the renter before me smoked in it. The smell wasn't pleasing. I had to clean the cab out and put air freshens in the cab. With the whole Covid-19 going on you would have thought that there would have been better guidelines on cleaning before the next renter.Anthony B.
The man that rented the truck to me was a nice guy.CHARLES P.
Never get rid of the owner. Viva la raza!OSCAR T.
Light on plate was falling and not working and was not recorded on last drop off.Matt B.
I think .69 cents for every mile is a bit to expensive, I did not expect to pay $60 to use a truck for 2 hours, 3 at max.brittany M.
I don't usually do reviews, especially not negative ones. I was pretty disappointed with my experience at this location. My pickup was scheduled for 8:30 am on Saturday May 23rd in Henderson. I did not really want to drive all the way to Henderson, but the lady I spoke with said that's the only place that had the trailer I needed. (It was a 30 minute drive) I arrived at 8:20. I waited in the parking lot until 8:30, when my appointment was scheduled. 8:35 rolled around and there was still no one to be seen. I called twice, and knocked on the door. I then noticed the hours posted said 9 am on saturdays. Why was my appointment for 8:30??? My dad went ahead and hooked up the trailer we reserved to his truck while we waited. Half of the lights on the trailer were not working. Annoying, but we only needed it during daylight. We continued to wait around until 9 for them to open. I remembered they had an online check in process, so maybe we wouldn't have to wait until 9! I made an account on their website, clicked on my reservation, and clicked on â€œonline check inâ€. It said â€œthis site is not availableâ€. I tried 3 times. It didn't work. So I continued to wait until 9. All 3 employees pulled up at exactly 9 am. We followed them in to check in and leave. I asked them why my appointment was for 8:30 when they don't open until 9. Without any apologies, they brushed it off and said â€œoh yeah, we changed our hours a while ago. We just haven't updated the systemâ€. Then as I'm filling out paperwork, my dad mentions that the lights on half of the trailer don't work, so that we don't get blamed for that later on. The guy says, â€œoh really? Then I guess we can't rent it to you.â€ At this point I'm in tears. Silly? Maybe. I was very aggravated, and refused to leave without this trailer that I was told was the only 6x12 trailer in the area at all available. Why wasn't it inspected before being rented out??? Why is their system not updated to their new hours?? Why did we not even get an apology?? These are the questions that haunt me.Kaitlyn B.
The pick up process was very slow and took a lot longer than we expected based on previous rental experience. They also did not have the requested dolly equipment so we had to move without. A bit disappointing.Daniel A.
I was told that a dolly and furniture pads would be on uhaul for me to use and there were none on there. When I called I was met with attitude and was told there would be an additional charge. I knew there was a charge but lack of apology for them not being there in the first place is what aggravated me. We were extremely busy with moving and the process was made harder by the truck not having what it was suppose to have. My family physically carried washer, dryer, etc. By hand because there was no dolly.Judy B.
I returned the truck on the recommended gas and milage but was still charged for them.Jonathan D.
Easily accessible location off of a large roadway, plenty maneuver room.IAN F.
We dropped it off after hours. It was easy to do by calling the 800#Mark T. V.