The entire computer system was down when I rented the U-Haul. Both employees were very patient, helpful, and walked me through the entire process with no issues! I was extremely impressed with their level of grace and understanding when their computer was not working, and very much appreciated their calm demeanor in answering my questions since this is the first time I had ever done this. They did an amazing job!Heather W.
Trailer Rental & Towing in Henrietta, NY at U-Haul of Henrietta
Pour nous contacter
Henrietta, NY 14623
(Corner of Brighton Henrietta Rd across from Barnes and Noble @ RIT)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Henrietta, NY 14623
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very hard to find an employee when I showed up. He didn't care to answer many questions. The first truck they gave me had items left in it. Was switched to a new truck and the wipers didn't work and it was raining out so hard to drive. Returned the truck and the employee didn't care at all I was there or to answer my questions or give me a receipt.Eli D.
I can't think of anythingLAWRENCEDARNELL S.
Over charged for 2 days of a truck after drop off.SHAUN B.
Windshield was very dirtyShirlee B.
I would add a few more employees, particularly during peak times. I was able to skip the counter and the line because of using mobile booking but there was a long line of frustrated people when I went to get the keys. And it would be helpful to have someone on the lot helping the mobile users - directing them to the vehicle, etc., as there are many trucks.Elizabeth R.
personal very polite and knowledgeablecarol N.
Clean newer vans are greatArcheleus S.
Very efficient picking up and dropping off.gerald S.
Dropped off to different location as we could not make the trip because of the treacherous conditions.AMYM H.
Needs to improve In costumer service quite fasterram B.
When I turned in truck the man working took the keys and told me I would be emailed a receipt. I asked him how I would know I put the right amount of fuel in so I wouldn't be charged extra but he was the only person working and there was a line of people waiting so he kind of just brushed me off and said I would be fine. As of the next morning I still hadn't received the receipt emailed and the truck was still showing as actively out to me. I ended up going back to the location and explained to the people who were working what was happening. They couldn't find the keys I had turned in the previous day and could only check the truck in because I had thought to take a picture of the trucks mileage and fuel level when I returned it. While I was waiting to have this handled another person retuned a truck and was told â€œjust to leave the keys in the truckâ€, which is perhaps why issues like mine are occurring. I've rented from this location before with no issue but would not recommend again based on the issues I had.Patrice M.
Truck issues: - Engine light on - Brake light on - Passenger door doesn't latch - Has trouble startingBrandon P.
Truck was dirty and covered in mud inside and out, and the interior was covered in animal hair. Worst experience by far in dealing with this location. I let the manager know and he seemed like he didn't care at all.Jeffrey D.
Not a thingPAULN JR M.
The trailer was available as promised. The gentleman helping us was polite, knowledgeable & did everything right.MITCH S.
Excellent customer serviceHEIDISLOAN N.
The truck initially had 3/4 of a tank of gas, not 7/8.Brian B.
All this was fine that I sawFREIDA B.
Waited nearly 20 minutes before an employee was even seen. There were 2 people ahead of me and 3 behind. We could hear someone in the shop area and one customer opened the door to let them know the waiting room was full and the employee in the shop started yelling at her. It took over an hour to get a reserved truck. Truck cab was not clean. The box had debris on the floor and the packing blanket was missing.Mark D.
The man working today was not helpful at all. He did the bare minimum and then when I approached him with a concern about them requesting I put more gas in the truck then was in it to begin with, he shrugged it off like he couldn't do anything to help. I was then charged upon drop off even though I put the same amount of gas in it that was in when I got the truck. I also dropped the truck off at 5pm when it was due at 5:30 but they didn't process the return until 6:17 so I was charged twice when it was their error, not mine. I do not recommend the Henrietta, NY location.Mira C.
Location is well marked and easy to find. The staff was very efficient.Angelique C.
Trailer had flat tire. Uhaul chat, text and customer support nearly impossible to reach. Website broken â€œthis page is temporarily unavailableâ€ messages. Phone tree never connects you to store. Live chat feature never works and phone line takes 30 mins to reach a person. Very frustrating . No refund or compensation issuedJesse S.
Fast and efficient service. Exactly what I neededTal R.
Need more parking for customersMichael Y.