When I rented a moving truck from another company, the gas tank was full and when I finished using it, I refilled it and topped off the tank for the next customer. When I got the UHaul truck today, the gas tank was a little over a quarter tank full. It would be nice to start with a full tank and not have to fuel up first before using it. Otherwise, the 15 foot truck was easy to drive.
Rodney M.
McCullough Tire Company
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Higginsville, MO 64037
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Fast and friendly service. I've used this location a few times now and it's been very helpful
Kelly M.this location and the one on Noland Rd are allways my first try they are the best
Fredy B.The service by the agent/representative was excellent and accommodating. This complaint is not directed against them as it is directed towards the national corporation's directed policy of giving a customer a vehicle that has a gas tank that is not completely full. At one time, when a vehicle was rented from your company, the tank was completely full. When the vehicle was returned, it was understood that if the tank was not completely full, the customer was charged for the amount of gas needed to refill the tank. The price per gallon of gas needed to fill the tank was charged a higher rate than the going rate of gas. This policy made it easy on the customer as they knew when they how much gas was needed in the tank when they returned the vehicle. You cannot overfill a gas tank. Now the policy is to estimate what the gas gauge indicates the amount in the gas tank and the customer is required to return the vehicle at the "same" level when it leaves the lot. The customer is given a vehicle that they have probably never driven. This means they do not know the size of the tank of the vehicle they have rented. They do not know what kind of gas mileage the vehicle gets. They also do not know how fast the needle on the dashboard that indicates the amount of gas in tank moves as it is filled. This makes is difficult for the customer to GUESS how much gas will be needed to return the gas needle at the same level it was when it was rented. This is all to the company's advantage as the tank is usually returned with more gas when the vehicle is returned than when it left the lot. At least that has been my recent experiences when I have rented a vehicle from U-Haul. This is not the first time has happened to me. Today, I returned the rental unit with at least one-eighth of a tank MORE gas than when I rented it! I had no idea how big the gas tank was, what kind of gas mileage the van gets and thus no idea as to how many gallons of gas would be needed to return the gas tank to the same EXACT level as it was when I left the lot. As I put gas in the vehicle at the pump, the needle on the gas tank moved slowly and this helped cause me to refill the tank to a much higher level than when I picked the vehicle up. If the tank had been filled when I rented it, all of this complaint would have moot as self serve pumps shut off when the tank has been filled. I bought at least three gallons of gas I did not need to put in the tank that should have been returned at just less than 7/8ths full instead of almost full. This means I spent ten dollars on gas that I did not need to buy. If the tank had been full when I rented it, this would not have happened. Today's experience is not unique with this agent. This same scenario occurred with other franchisees as well. This makes me an unhappy customer. My long complaint about the extra ten dollars I spent for this renting experience is not directed against your licensing agent. This is complaint is directed against your national policy of returning the vehicle with the "same" estimated gas as it had when it left the lot. This policy favors the company and costs the customer more money for the usage of the vehicle than what is indicated as to what will be charged per the rental agreement stated in writing. There is no refund to the customer or are rental charges adjusted when the tank is returned with more gas in the tank than when it left the lot. I was very happy with the service I received from your agent. I am very unhappy that I spent at least ten dollars extra that I should not have spent because of your policy and directive that your agents are required to follow. All you have to do is fill the tank before renting and require it to be filled when it is returned. I feel like U-Haul, not the agent/representative, ripped me off. They are only following your orders. Your reply to this issue is most appreciated.
Paul S.They was wonderful went beyond to help me would highly recommend McCullough tire company to all friends and family!
NANCY G.