Staff was late for the 2pm pickup. One of the tires on the trailer was very low on air when I arrived to pick it up. The staff had to drive somewhere to get equipment to fill the tire rather than have equipment at the site. After they filled the tire with air, I drove home (about 5 miles) to load the trailer, and the next morning (hadn't left yet) the tire was flat. I had to call Uhaul to have the tire replaced, which they did with lightening speed, surprisingly, by sending a contracted company to my home. After the 700 mile move was completed, I saw that a different tire was very low on air.
SARAH S
Yardie Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Hinesville, GA 31313
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I had a reservation made for 11:00, the location was closed when I arrived. I was given the rental at 11:30 once everything was done and the representative showed up. No inspection was done to the U-haul, I did not feel safe driving after we noticed there was a pair of pliers stuck on the left wheel. I contacted customer service and was told it was safe to drive. The truck kept shaking and making clicking noises. Again did not feel safe and felt like my life and others were put at risk.
JAYLINE BKeisha was so helpful. Even after my rental was completed she went above and beyond for me.
JON BCommunication with uhaul was horrible. The least professional business ever. Repeatedly spoke with several employees (a total of 8 between my 2 reservations) and every one had a different answer. None of them knew what they were talking about. Went to pick up at time of reservation and no one was even at the uhaul location. Waited on hold for 30 minutes with “help” line that did nothing but re-direct us where we waited on hold until an employee showed 40 minutes after reservation. She claimed to have known nothing about the reservation which I’d booked weeks before & submitted all the pre registration paperwork in the app. Was delayed over an hour due to improper paperwork at the site and the late arrival. The self return was ok except app was horribly slow and kept making us re-submit photos. Will never use uhaul again!
Scott JThank you
JERRELLE I