It would be nice if someone was there during working hours. We called from 9am till 4pm every hour on the hour to reserve a unit. NO one ever answered the phone. I just showed up at 4:15 and still no one. Had to call another store to reserve/rent the trailer. There were other customers on site also complaining there is NEVER anyone there and they always have to call the Uvalde store for service. No one to show you use of what you are renting, trailers not locked could just take it if not an honest person. Absolutely the poorest customer service ever. Uvalde store, they are great and were very helpful!SHELLY C.
Trailer Rental & Towing in Hondo, TX at L&R
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hondo, TX 78861
(Hwy 90 West)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 3h pm
- Sam - dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Hondo, TX 78861
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
To have a few more hours after 4:30 in the location is allot of traffic, so is dificul to get on time.lydia B.
The truck was so dirty inside and out now with this covid-19 you would think it would be clean but it wasn't so no i would not rent from this location i have pictures if you"ll are interested in seeing themVICTOR G.
They had very bad customer service!!David G.
More furniture dollysMichael W.
The person at this location was helpful and actually apologized for our first interaction at our pick up location.Deanna T.
The process was very easy. Friendly service. Highly recommend this UHaul location!!DELIA MALDONADO P.
It was so easy and affordable.Debra Z.
Truck gas tank was on empty dirt was all over in box other than that it ran excellentLEONARD H.
Pretty scary place honestly it's a shackSTEVE D.
Showed up at 9:30am because they opened at 9am and no one was there. I checked out online and never saw anyone during the 30 minutes it took.Bruce M.
LubricateVICTORIA ESQUIVE L.
For the 3rd time now; a flat tire on the trailer. I'm not sure why this is such a consistent issue. I suppose we can say that this is something that has 100% performance- a flat tire with every rental. Our trailer had a complete blow out 30 minutes into our trip. No more than 30 miles. It was a terrible situation as we found ourselves on the side of the highway in rush hour traffic. Thank God for the quick service of the local tire company. This is an issue. We were not speeding, We did not exceed the weight limit (4400lbs for us). I am not sure why this problem continues to happen to me, but I anticipate I am not alone. We are in a time when speed limits are increased exponentially from the recommended 55MPH on the trailer. We were traveling 30 MPH slower than traffic on the highway. Unacceptable in my opinion. We have always had great service from u-haul. Please fix the trailer tire issue.DAVID W.
Truck was dirty, I took picture and submitted it on mobile appRick R.
The owner Lauren is the most courteous and professional individual that I have had the pleasure of dealing with in a long time. Unfortunately I was frustrated and upset when we spoke but it allowed me to witness her outstanding customer service and ability to maintain her professionalism in that kind of scenario. Rental was is great condition as well and friendly staff. Highly recommend!Codie M.
I returned the trailer 20 hours early. I should receive a partial refund.Charlotte K.
Agent at the location was very nice. Location is not very nice but then I understand this is Hondo I did the express check in. I called 3 hours prior to arrival and spoke to the agent in charge and confirmed that I would be there at 12:00 noon Arrived at 12:00 noon and the trailer that I was to use was not available since the agent took off a tire for another customer that had a flat earlier in the day. He did receive in another trailer for me to use however it took over an hour to get all the paperwork processed for trading out the trailers. With over 15 trailers in their yard I wonder why he took a trailer off of the original trailer that I was to use? Very disappointed in the way this was handled.Fred B.
Great professionalism. He got the paperwork done while answering my questions and made me comfortable. I would recommend this location to everyone.ERNEST D.
Great service. This location was leaving on a service call, yet took the time to unhook the trailer for me.Sharon L.
No improvements necessary.MARY NELL Z.
Keep up the good workricky R.
Good service.DAVID T.
Everything went great!! Friendly helpful staff!! If ever need to rent something again will use this location & will recommend to friends & family. Awesome!! Thanks!!Carlos O.
Great customer service.Kathleen H.
Took 3 hrs to get truck and car dolly Had wrong price took me to get it straight . Truck was filthy. I had to sweep and sanitize it Total confusion My other u hauls have been goof.Ronald P.