I appreciate the assistance the employees from this pick up place. This rental center was very close to my new apartment and was specifically selected for logistical purposes. They did an accurate and effective job in checking in the truck I rented after hours. At the same time, I am not sure I will be able to use Uhaul ever again. This is because my original contact was changed; I was asked to drive an hour away to pick up a different truck; then I was told that the company needed me to drop off the truck at a location different than my original contract. An agent sent me a text and an email telling me to do this in the middle of my move; I never agreed to it and had no way to honor her request. The dispatch used false and duplicitous language stating she had had a conversation with me, but we did not speak. It is NOT the customer's responsibility to change plans midstream to accommodate the company. If Uhaul is going to use digital communications and artificial intelligence to coordinate business, your company will not make the profits desired nor cultivate the loyalty of returned - and spurned- customers.
Mary C
Taylor Rental Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Horseheads, NY 14845
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Jared was awesome! Very knowledgeable and was very quick helping me out during a dire family emergency. I'd recommend Taylor rental to anyone/everyone!
GARY MThe gentleman at Taylor Rental was very helpful and very kind. He apologized profusely for the app/web issue (see below). I’d choose this location again just because of that alone! There was an issue with the website & app with pickup outside of business hours. The fact that I had to wait an extra hour for this, to call U-Haul and speak to 4 people that didn’t help and THEN GET HUNG UP ON was unacceptable.
Alicia CHad a reservation for a trailer at the emira hieghts n.y. location but they were just so rude an nasty that I walked out. Had a similar experience last time and thought it was just a bad day but now I think it is a management problem. I have rented equipment from uhaul many times and have never had a problem with any other location.
Terrence HDrop-off could not have been easier.
Michael H