The staff person I worked with was very kind and helpful. The location is tucked into a neighborhood street in a mixed residential / industrial area (typical for Houston). I would not feel comfortable picking up a truck there alone, especially after dark.
Kristi Miller
Heights Mini Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Houston, TX 77009
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Parking unclear. Didn't actually even check alternate contacts after "requiring" for key pickup. This to me means there are paper tigers in uhauls perception of their procedures to the point the support desk told me to take a random picture as substitute for my passport. Unsure how any of this passes as acceptable to anyone lowering uhauls liability via these procedures
Connor WalshWhomever is living at this location is a very rude person. Very unhelpful and unpleasant. The area looks very unsafe and so does the person.
ERNEST CLAYTONYesterday was my first time to rent a truck from this location. Website was easy to use. Not a big fan of almost doubling the $19,95 rate because you are required to add $15 insurance before you can reserve. My own insurance covers just such rentals so the upcharge was unnecessary and defined a bait and switch. Nonetheless, the customer service at this location (110 Louise St. In Houston was unbelievable especially in this day and age and it was all down to the lovely employee, Danielle. Danielle was in charge of our rental and she is truly a delight. She is professional, thorough and courteous. She made sure we understood everything so there would be no surprises. You can see she loves her customer service role and is organized, knowledgeable and patient ( especially with newbies haha) Would I rent from this UHAUL again? With Danielle in charge I wouldn't think of going anywhere else. She made the whole experience as painless as possible. Thanks UHAUL for making this portion of my "to do" list seamlessly simple. If only my other projects had Danielle in charge!
Tanya LivingstonWill no longer use u haul juts way to expensive, ended up paying over $500 and truck doesn't even run right
JUAN LOPEZ VAZQUEZ