Location de remorque et remorquage à Houston, TX chez A Discount Mini Storage Ltd

small space

YOUR ONLINE APP CHECK OUT IS TRULY BAD. IT TOOK ME THREE TRIES TO GET NEAR THE END AND I WAS NEVER ABLE TO COMPLETE CHECK IN OF THE VEHICLE. BAD BAD BAD...

Got me in and out in 5 minutes or less. Thank you!

The employee has great customer service, friendly, people person. So great to see good customer service in action with the public. God Bless Thanks LAK.

The truck was dirty.

As soon as I arrived to the facility the guy who attended to me saw the size of the truck and a car carrier and started flinging his arms as if he did not want the truck to be dropped off to his location since it was work for him. Once I parked the truck in the only space that was available he was upset about that as well as if he wanted me to park the truck somewhere out on the street which does not have parking and is a two way street. After getting out of the truck he told me that I needed to unlock and disconnect the carrier after I clearly told him that I was told by Uhaul that I would be assisted and that I can drive the car down the carrier once safe to do so. However he was extremely nasty and his attitude was beyond belief, I stayed calm and kept saying please in order for him to help. After having to move everything in a 2-day period and then driving 6 hours to get to my location and then having to deal with this gentleman was unacceptable. I strongly recommend U-Haul diverts their business from this guy and make customer service a top priority.

I originally went to the Uhaul location at 10621 S. Main st, Houston for pick up at 9 AM. When I arrived there was a line in the store of at least 15 people and no employee to help. There was 1 employee on site and he was outside running a forklift helping customers with a pod pick-up. RIDICULOUS for a large uhaul location to only have 1 employee! I used my phone to cancel the reservation and find another location. I left at 9:35 and the employee still had not helped one person in the line inside. Completely unacceptable when a business has the capability thru reservations to know how many people are expected to arrive for pick up at 9 am! I will NEVER rent at that location again. What is the purpose of “Express check in” if you have to wait in a long line to not be served?

For our pickup, We were sent to three different locations before this final location. When we got there, we were told they did not have the receiver ball we had ordered online with the trailer. There was a uhaul location a few miles away that had a receiver ball but did not have the trailer we needed. So we told the clerk we were going to the other location to get the ball then returning to get the trailer. When we returned at 330 he had closed for the day. We had to bang on the door and he came and unlocked it and told us he thought we were not coming back. Then he was rude during the paperwork process telling me that we were technically late for the appointment. Overall terrible experience.

This was not my original drop off location. My original drop off location was 7901 S Main St, Houston, basically a gas station where the attendant refused to accept the truck. I had to spend 45 minutes on a call with uhaul where they directed me to another location while the guy at the gas station kept telling me to move the truck because he was selling parking for a nearby event and didn't want to uphold the uhaul contract. The customer service staff heard all of this happening as I spoke with them. On top of all this I was charged for extra miles even though I had to drive to a new location. The woman on the phone at uhaul said she would file a complaint with the regional manager and they would follow up with us but we've heard nothing. You can imagine after a long couple days of moving to just want to be finished and then have to argue with a guy that just cares about making 15 bucks on a parking space. Based on our experience I would not only not recommend the location, I wouldn't recommend uhaul, and definitely will be looking elsewhere in the future.

Tight space but operator accommodating

Before renting the truck I was told by Zack that I could return the truck to any U-haul location. I attempted to do that on the same day the truck was rented approx. 3:50 p.m., but the new location on Veterans Memorial would not accept the truck, so therefore, I had to drive another 30 miles back to the original pick-up location, and because they were already closed, I was charged another day plus additional mileage. I tried calling corporate on the day of the return but it was after office hours. I left a message.

I rented a 5x8 trailer. The safety chains could not be hooked because the hooks were too narrow to fit through the eyelets of my factory Installed receiver. The parking space was too tight to maneuver. The trailer was totally unbalanced and very difficult to back in reverse. I am not a novice in hauling trailers as I have done it several times in the past over long distances and with a big 24' sailboat trailer. I did an online pre rental check in and still took a full half hour to check in.

Great service!! Would recommend to friends

He was very curteous and very helpful. A very nice man.