Location de remorque et remorquage à Houston, TX chez Quick Time Auto Rental Inc

Everything was great. Mike and John were very friendly and helpful. And, the location was very convenient. Thanks

Very reasobable price to move my daughter in her college apartment. There was sime confusion about whether it was one way or a return trip. However, it was quickly resolved. Liked the 24hr pick up/drop off.

He went above and beyond to make sure I will be credited for the items I prepaid for at pickup (from another location) weren't on the truck.

Great friendly service!!

Very nice service.. Professional and efficient

Truck had just come in and they rented straight to us, it was not cleaned.

No computer on site for check in made it a very slow process. Had to talk on agents phone to s third party in another location. Not comfortable giving out personal information over the phone but i needed the truck. Agent was helpful though and polite. Was trying to do wgat ge could under the circumstances.

It was closed but well lite and safe

Initially I was concerned since there was not an actual office to directly speak with someone, so it started off a bit hectic. Yet the representative did an splendid job making efficient changes in lieu of the situation (i.e. the original u-haul was not starting properly). He was also quick to respond and cared for a positive experience.

I'm glad I came here before it gets dark. Nufsaid

The U Haul equiptment owner need a sign that informs new customers to call his business number to initiate the rental process. I went to his office twice only to be told by a friend of mine calling his number starts the process

Apparently, there is an ongoing problem with gas theft from the vehicles on the lot in this neighborhood. When I picked up the truck the gas gauge indicated barely 1/4 tank, I drove approximately 16 miles total. Before returning the truck, I added gas to the tank which took the gauge to approximately 3/8 tank. The attendant stated his computer showed more gas was in the truck, but did admit that this was the third incident of this kind. I had left my van on the lot while using the truck and had just filled the tank. I returned to find I had 3/4 tank of gas in my personal van. Before I would use this site again, I would recommend surveillance be installed to monitor security. The service I received was great, but the location is less than ideal.

I have rented the uhaul van several times and each time my experience is "top notch!" The guys are amazing! I'm looking forward to my next rental this weekend (smile)

Great customer service

I was not happy with the fact I still paid 52.00 no dolly and I went 20 miles out my way to get one from another location and only got money taken off of mileage when my destination was only 10 miles away.

Upon arrival no one was on site, I called to be informed the rep was out of the office on an errand. I was then instructed that someone would be return but they werent sure when, I was then instructed where to locate keys to the extremly dirty vehicle and the assistance was not the best. Upon returning vechile on the same day, no one was there again so I self checked in online and when I informed location they were not please. I was overcharged for the rental,

Close down this location permanently. That's literally the only way you can improve U-haul as a business. Because of my experience, I never want to use U-haul again. There are other companies that can do the job for me without me having to go through the horrendous experience that I went through at this location. I would not recommend this U-haul location to my worst enemy. The "employee" for lack of a better word (or worse word) was rude, incompetent, and threatening. How does it take an hour to get a U-haul that I've already preordered with my information and everything taken care beforehand? Plus, they didn't even have the truck I reserved. I hope someone reads this review and realizes that they shouldn't go here. I don't care if it's the closest U-haul to your house. It's not worth it.

I think a change in the look of the business front might increase in sales/rentals.

Lifesaver......needed to move and it was a last minute decision to try this location. The rep was very pleasant, knowledgeable and very helpful (to say the least). The process was quick and their equipment was very clean. I never imagined this process could or would be so quick and easy....thanks so much...!

The operator was excellent to deal with. Very friendly and courteous. Impressive man who made you feel welcomed and comfortable. Thanks for the great experience.

Need to have printouts available for customers who don't have email as well as sending details via email.

Great service

We made a reservation for a van for Saturday, March 24 at 11:30. When we arrived we where told that nothing was available because one of the partners let the van go to a church function without properly renting it out in the system. They went to a previous customer to pick up a truck for us 4 hours later & told us we could have it at the same rate of the van for $19.99. The truck was full of balloons from the previous clients function. When we got the e-mail receipt, an adjustment was made for the $19.99 but the insurance was not adjusted & the mileage was not adjusted. Mr. Davis did not keep his word & the entire experience was a total fail. Never ever ever ever rent anything from this location!!!!!!!!!!

Originally my reservation was with U-Haul at Snap's Hardware 7023 Cullen. The service I received was UNPROFESSIONAL and UNACCEPTABLE. The U-Haul I reserved was not at the site and I was told by the Rep that there was nothing that could be done. I was out of luck for a truck. Of course, I did not settle for that response. As a customer who did all that was required of the customer, it is only right that the U-Haul deal at this location make it right. I had to escalate my concern to the main office for resolution. It was Ms. Gina Knox-Baker from the main office who took control of the situation and contacted Quick Time Auto Rental at 11626 Cullen to locate me a truck and waive the extra miles I had to travel to pick up the truck. The Rep at 7023 Cullen was very unprofessional in his willingness to accommodate me as the customer. It took 1.5 hrs to get a RESERVED U-Haul. I would not recommend Quick Time to a friend. While they had a truck, the establishment was very unprofessional in appearance and when I returned the U-Haul during business hours no one was there to receive the truck so I could pay cash and not have my credit card charged. For my money and business both locations were unprofessional, not customer friendly and will never get business from me or my friends. After all is said and done, I want to give COMMENDATIONS to Ms. Gina Knox-Baker who resolved the issue and addressed my concerns as a customer. Ms. Knox-Baker of the main office should receive the Customer Service award for her excellent professional demeanor. I will be sending a letter to the main office.

I would have liked to have the extra charges explained before my final bill. It ended being considerably more than I expected.