Staff. We friendly people eery well keepedDEBORAH M.
Trailer Rental & Towing in Houston, TX at Community Self Storage V
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Houston, TX 77077
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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I was charged fuel when I felt the gas tank didnt move a bit from when I first got the uhaul.Destiny D.
Ask people when returning the truck that they need to fold the furniture pads and remove 2 pieces of cardboard otherwise they will pay 25$ cleaning feelorenzo D.
Customer Service - Not up to the mark. It was still good but not excellent.Nishit J.
The check out process was confusing because the app shut me out once I said confirm charge but no instructions on where to drop off the keysNatalia M.
The truck needs a little work done to it. While idling, it shakesMichael J.
Location and staff were good, but I would not recommend U Haul in general. I booked in advance and provided all the required documents (foreign driving license). Nobody bothered to contact or check while I had time. Only when I arrived at the location with license only you started asking for all additional documents, which I did not have. At the end had to cancel the reservation and book again from the counter. Price per mile turned out to be very different than in the original booking. So, unhappy overall. It would have been easier to rent from normal rental company.Sergey F.
At first the older lady wasn't to friendly(Can't remember her name)eventually she opened upZIYA A.
Easy to rent, highly recommendedParas B.
Let me have one of those cool mask lolAdrien C.
very unprofessional waited an hour so the representative could figure out how to give me the van using the phone. And most importantly they had the miles on the van was wrong and i told her the miles on the van is different than what was written , she told me she will fix it in the system however she didn't and i am being charged for traveling more than 100 miles where i just went for 20 miles. and i am calling the place the are hanging up on me. please give me my money backShadi T.
It would be to have a bilingual staff .Walter D.
Took me an hour and a half to get the truck. Customer service when I dropped it was completely non-existent. Would not do business here againPhilip M.
Great serviceDoug B.
Quick response was not givenWilliam V.
The location was close to my home. The property was well maintained and appeared to be clean. I would not recommend due to the poor customer service of the employees who handled my transaction. I was rushed and policy and procedure was not handled properly. My experience as a customer was poor. Employees did little to make sure I was welcomed. I was immediately and very rudely informed I would not have access to the store due to COVID-19 and that I'd better off completing everything online before appearing at the door. This was completely understandable but the demeanor of employee Susan was down right rude. I will not be a repeat customer not will I refer the services.Norkeshia B.
The cargo van was great, it was almost brand new and drove better than some of my cars. Great gas mileage too.david K.
very helpfulTodd W.
The truck is bad..the tires are swaving to the left, needs alignment.the engine is leaking water and oil, the brakes are very bad...it was scary. I wont rent again and will never recommend to a friend or family member.Ronald I.
Everything was great. Very nice & professional employeesAlex R.
I cant even begin to comment on the crap show that is this location. I made an after hours 6:30 reservation and at 7:20 we arrived to pick up our Uhaul only to be told that we missed our hour window. We called the after hours number and wewre put on hold for an HOUR. once someone bothered to answer he had us open all three of the lock boxes because he didnt know which box had our key. Only one box out of the three had a key and it was for a 15' not the 10' that I had reserved. We said ok we will take this one as we had to move that night. We were told that was an in city unit and if we took the truck they gave us the keys to that they would have to fine us or even put out a missing vehicle report. This caused my husband and i both to have to take a day off of work to stay an extra night to handle this. The next morning the lady on duty only blammed the other girl for not putting the right key in and did not bother to apologize. By the time we were even able to get the truck and were told it was gassed up and ready to go, we get in and there is less than half a tank. This whole thing was ridiculous and the only saving grace was John Dade.Thomas J.
Lessen the charges. Everything is charged for. For example, take a deposit for the "blankets", and reimburse the renter if all returned. Why is such a ridiculous rate charged to the customer for gas, should less be in the tank?Audley A.
Excellent serviceDominique D.