Have supplies and tools that you ordered actually being on the truck, instead I had to move my entire house with only an appliance dolly which was very hard, and then maybe if the employees wouldn't have been all drugged up they would have been able to provide better service.
ZACHARY R.
Trailer Rental & Towing in Houston, TX at Westchase Resale
(Concessionnaire U-Haul dans le voisinage)
11368 Westheimer Rd Ste B
Houston,
TX
77077
Services dans cet établissement :
Pour nous contacter
11368 Westheimer Rd Ste BHouston, TX 77077
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 10h am à 7h pm
One-Way and In-Town Local Rentals in Houston, TX 77077
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
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Trucks for Sale
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 2.0
Couldn't check in online. Agent did everything on her phone very slow. Took 1 hr to pick up my prior reserved truck!!
ANTHONY V.- Rating:
- 1.0
Customer service to slow ,using old desktop takes forever to upload.
BASIMISE Z.- Rating:
- 5.0
Great customer service
Khaled O.- Rating:
- 5.0
Is good its address do you have A good service
OSCAR C.- Rating:
- 1.0
If you want to improve the experience for the next customer do not send your customers to this location. This location is a furniture resale shop. If the franchise dealer/owner is serious about being a U-Haul franchise, he or she should make the investment (time, money and personnel) to do so. This location needs additional trained personnel, well stocked with moving supplies and a service center garage to fuel, clean and service the equipment properly.
John C.- Rating:
- 5.0
The physical store was superb and the people were friendly and helpful. The website reservation however was a clear failure from UHaul. It incorrectly listed pickup and mobile options causing a 2 hour loss of my time. It incorrectly confirmed my mobile pickup then didn't allow me to get a vehicle when I was supposed to. I will look at other options next time due to the poor experience.
Brandon R.- Rating:
- 5.0
N/a
DENNIS DEWAYNE D.- Rating:
- 5.0
The folks at this location were fantastic! Unfortunately, dealing with Uhaul's corporate folks are a different story. Three calls to 3 different people found rude, unapologetic customer service personnel for a problem they created.
Carl T.- Rating:
- 2.0
The brakes on the truck didn't work properly.
Patricia H.- Rating:
- 5.0
Person who helped attach and detach trailer was very helpful. Give him a raise!
Daniel L.- Rating:
- 1.0
When we opened the back of the truck roaches were everywhere. The representative stated they were going to get spray but instead gave me money to go buy the spray myself. Really? So I had to bomb the truck and spray before I could even put my furniture in the truck. I had to wait two hours before loading because the truck had to air out. When I got in the truck it was at a little over a quarter of gas. Now to my surprise I am being charged for the return of the truck because on the contract it had a full tank. I took pictures from beginning to end. As I am writing this review there is now answer for my call for over 45 minutes. This is the worst service ever. My bill went from $145 to $263 because the website wasn't working.
Jarrett E.- Rating:
- 5.0
Everything was great
felicia C.- Rating:
- 5.0
Great experience
Becky T.- Rating:
- 1.0
I had a very bad experience with the u-haul van that was rent to me the van was not in good service. When I hit the high way I realized that the speed can only go on 40 mph when I should be doing 70mph . It too me 2days to get to Maryland that is 32 hours of driving and I was pulled over by a cops they think I was sleeping on the road. I have to explain to them that the van can not move pass 40 mph so I was told to put the blinker on and I have to spend more money on gas it was so terrible. For them to rent me that kind of van to travel with.
TAIWO A.- Rating:
- 5.0
Super nice people, always smiling. Easy transaction
Nidal K.- Rating:
- 5.0
It is a perfect customer service experience every time I go there.
Deanna H.- Rating:
- 5.0
friendly and helpful
Hany M.- Rating:
- 5.0
Very nice and professional!! I will definitely go to them again
Trenton M.- Rating:
- 5.0
Excellent service
will G.- Rating:
- 3.0
Don't smoke out back when I'm hitching up the trailer with you colleague out back.
gareth H.- Rating:
- 4.0
Uhaul driver's cabin was filthy and reeked of cigarette smoke, but the container itself was clean. Employees were super friendly and very accommodating.
Ryan S.- Rating:
- 4.0
I reserved a trailer almost 2 weeks in advance to pick up at a U-Haul facility close to my residence. Then two days before my pick up the location changed to a facility that 5 miles away from my house. This is not acceptable and is typical of U-haul. I only wish you all had a competitor.
Jeff K.- Rating:
- 5.0
All of the employees were great and really friendly.
Angela M.- Rating:
- 5.0
Nothing more. Becky, I believe that was her name, was awesome!
Erica B.