The cab of the truck smelled horrible and was not cleaned after the last person had used it. The person who had the truck before me left items including drugs in the cab. From the look of the cab of the truck tells me that this location does not inspect or clean between truck usage. This location does not carry all the items needed for moving. I was charged for furniture covers and there were none in the truck upon pick up. Decent customer service but when I felt like I needed a bigger truck he did not offer another option and it's just not a great location for U-Haul.
La K
B&G Food Store
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Houston, TX 77089
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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I got over charged so that needs to be fixed
Hensley TThis rental was the worst experience. I will never ever rent again using this app. Everything that could have went wrong, went wrong.
Sheri AUpon return process completion, site instructed to leave keys in "drop box". This location does not have a drop box.attempted to Return keys to employee inside and he refused to accept them
Daniel LIt took a long time for me to get the uhaul. Something with the system wasn't working and the guy told me basically there was nothing that he can do. I had to complain for him to call the help desk to put the info in manually. I thought that was the point of the reservation because they had everything. There was no dolly, or wraps. When I called back he told me I had to ask for that instead of him making that known. Had I known I would have mentioned it. So I had nothing to help for my move which made it way harder for my movers. On top of that I'm charged over what I was told. The over all experience was horrible. I tried calling to complain but the hold time was 60min.
sonequa b