This was the location in my contract. Initially was told that they will only accept trucks that are rented from the location. The owner was called and he agreed to let me drop off there. Better training for front desk personel is neededHerbert C.
Trailer Rental & Towing in Huntsville, AL at Jay Dharma Inc
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Huntsville, AL 35801
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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driver side was muddy, cargo area had not been sweep outThomas J.
convenience store, had to wait if customers came in.Thomas J.
Had to wait when I got there even though I was sent over from another location because they didn't have my guaranteed reservation. Then the inside of the truck was filthy and it drove awful.Anthony T.
We asked for and paid for moving blankets. However, none were included with the truck. So when I returned it, I mentioned it, and she didn't have any idea how to credit or adjust the invoice. So we paid for blankets/pads we never received or used. That is a downside. Otherwise, very good truck and rental.Benjamin P.
The paperwork said to call when you got to the return location. We went to return 24 hours early. I called the number several times and all I got was a fax machine. There was no drop box for keys anywhere. I went into the gas station here to ask how we return our Uhaul truck. He had no clue what to do. He gave me a number to call which was the same number on my paperwork. We left the truck there and came back the next day. We called the number again. No answer. When we got here I went into the gas station and the man behind the counter took my keys. I asked for some kind of paperwork showing I had returned the truck. He said I would get an email later. I did not feel comfortable with this so I said I would stay there until I got the email. He was very annoyed with me but he left the store and went and checked in the truck and then said I should get a email in a few minutes. He was not helpful at all and seemed bothered by the whole thing.This location is giving Uhaul a bad name. I would not use this location.Robert C.
Truck was muddy and had bad odor. Truck was not sanitized during COVID. Not all rental gear was available. Customer service very poor at this location.Chad B.
I was over charged!KRISTIAN R.
Guy was rude, was supposed to get a dolly, asked him about it. He said he only rents truck. Uhaul chang3d my pick up location from governors drive to drake. Had to drive extra miles to get utility dollyjames K.
15 foot truck was well maintained and performed well. The renter prior to my rental smoked so much I suffered nausea for 4 hours. Guessing how much gas to put in the truck was harder than it should have been. Just let me fill it up and be done. All rentals should be left full.Tom F.
If you need a truck in your neighborhood this locations is fine. The truck had not been cleaned out as their were a few small items in the cargo area and some things from a stop at McDonalds in the passenger area. The truck itself was fine and operated fine. It was a very new truck.Robert M.
It was an okay experience. They lady helping me wasn't very friendly. Pretty vague in her answers to my questions. I was given a truck that wasn't ready. Tank was on empty.Sherry S.
I would use them againCarolyn H.
Everything went great. The only thing I did not understand, when returning the truck we drove 7 miles from our location. It took about 20 mins to get there. We passed by 4 other U haul dealers to get there. One was not a 1/4 of a mile from where we moved to. I am sure there is a good explanation, just did not get that part. Thanks!!Kenneth J.
I did not initially order for this location. I ordered from a differing one. When I ordered I asked for a dolly and blankets. I indicated the expected mileage as well. When I arrived at the ordering location I was told they had no dolly. Then there were problems completing the order and I was passed the phone from the ordering location attendant to a customer service rep. The rep on the phone said the vehicle at the ordering location would not support the amount of miles I estimated I would incur. I was then referred to Dharma. When I arrived at his location he had neither blankets nor dolly either. Because there was no feedback regarding the mileage issue and then not having the additional equipment I ordered I will not use U-Haul again and will not recommend to anyone needing this service. Your system is broke and customer service is terrible.Steven C.
The location was fine. The cab was filled with dog hair so clearly not cleaned.Daniel F.
Easy drop off and close to my house.Sharon B.
When I made reservation for this location, UHAUL switched it to picking up at another location. Rudy at this location had reservation switched over to original requested location.This was a needless hassle.Thomas D.
Nice guy handling the rental. Didn't have the moving blankets I had reserved, but that was not critical for me.Gerry R.
Moving pads were not available as requested.scott L.
Clean the U-Haul. Make sure equipment is included and if it's not, inform us ahead of time. At the last minute we found out the dolly we paid for was not there and we struggled with moving our large items due to not having a dolly! It really made for a negative experience. I was hurting (back etc) for several days from excess lifting. If I had the dolly I paid for, I could have avoided that.Heather S.
Make sure Mileage is correct instead of putting something down.Nelson C.
Very skilled, professional and friendly. Well done!ross B.
Return time was set for an evening drop off. There was not a key Drop Box available at this location. Rented a truck online with mileage at $0.79/mile, rate was changed owner to $0.99/mi without knowledge or receipt of this change. This resulted in over $20 of extra charges. Horrible.Jessica B.