Location de remorque et remorquage à Indianapolis, IN chez All Things Storage

After I picked up my rental truck and arriving at the apartment I was moving out of. I realized the truck was too small I called the 800 number to get a bigger one. The representative located a truck on English Ave. I was told to switch the trucks out at this location. The employee will know what to do. The representative did not tell me to return the first truck back to the original place I rented it from. I was also told I would be given a credit for the 10' foot truck and charged for the 15 'foot truck. After the move I seen that I had not been credited. I called the 800 number again about this. I was told I was charged for the 10' truck because I did not return it the place of pick up. Had the representative told to me to do that I would had. Basically, I paid for two rental trucks. Not happy about that. My fault for not reserving the right size the first time. The Uhaul personnel needs to be more clear and give complete instuctions when giving information.

The location was very dirty, lady at desk had her kids running around and they kept interrupting our conversation. The kids continually asked for drinks, food, turn on TV, etc... The truck was newer, but the bed was dirty and had something sticky on it. Past person spilled something and everything stuck to the floor.

U-Haul is awful. We reserved a truck at a different location and they didn’t have it... sent us to this location and their computer system was down... took us 1.5 hrs and 8miles of extra driving just to get a truck. Never again

No parking.

Well the location was small and didnt have much but the lady was real nice.

The lady who checked us in was wonderful! Very thorough and quick. Definitely knows what she’s doing! Would highly recommend!!!

The lady here is wonderful.

Nothing at all, RHONDA was AWESOME and very PROFESSIONAL. She was very kind and patient with all my questions. My experience with her was great.

The gal at the rental desk was very helpful and it was a pleasure renting from her, no need to improve there.

Great customer service!

Well when I tried to go pick up the dolly the computer was down and I had to wait on the dolly for two hours and I had to be somewhere at a certain time. And when I called to let the person know she got smart with me so I wasn't pleased with y'all service I feel I should get a discount. I also feel that I made reservations to pick up the uhaul and the dolly they should of been at the same location I shouldn't had to go two places to pick up the truck and the dolly. Not pleased at all.

Your U-Haul app doesn’t work and caused me to not being able to pick up my original truck on Friday 8/20 at 21:00. I had movers for the early AM hours to help me with my move and because I had no truck, they weren’t able to stay later to help me. So I had one last minute friend help me move ALL of my stuff at the end of the day Saturday. The only good part of this experience was the lovely lady I believe her name was Rhonda over at the English Ave. She was the most helpful and supportive rep I’ve ever worked with. U-Haul app experience 1/10 U-Haul rep experience 10/10

Staff was good at my pickup location. Had to drive 25 miles to pick it up in a very rural area. Drop off location was terrible. Their was no marked place to drop off trailer in a neighborhood. Had to leave it on a side road. Trucks and trailers left on the roads around the location. Not a real good neighborhood.

I was promised a refund and kept getting redirected to the home office over what sounded like a simple fix for them telling me they had my truck I reserved to us picking it up and it was not the truck got charged for my initial reservation which was through a different location and then turned around and was charged more from this location and what was suppose to be a one trip rental ended up having to be two trips bc they screwed up in telling me there was a truck and in fact there wasn’t also the lady running this location said I would be receiving a $65 dollar refund for the inconvenience and extra miles blah blah blah come to find out $50 is UHauls standard refund so not only did I get double charged I was promised my refunds and played phone tag bc of them double charging me and promising me a refund of which has not been given. And the first two people I talked to said I’d be getting my refund that I see it in my account within 5 days at the most and when I called back after the five days of trying to be patient I get informed that the company denied my refund and charged me more than I anticipated which did not help matters at all. I also was told the request for the refund was sent to the wrong location and after having to get really hateful with them bc clearly they screwed up but want to keep giving. The run around and I was suppose to have gotten a call back within 70hrs to resolve this issue and surprise surprise they never called. So I will not be recommending this company to anyone and I myself will never be using their services again especially since they clearly are fine with screwing people over and making promises they have not right making.

Have the vehicle at the location that was specified when reserved.

Rhonda, the lady at the pick-up location, is absolutely wonderful!! She is sweet, kind, and incredibly helpful. Both my husband and I were tremendously impressed with her. We arrived at the location before it officially opened, and she immediately helped us. I was worried about driving the moving truck, and she reassured me that it was not difficult at all and talked me through my worries. She gave us helpful hints and made it a special point to tell us about adjusting the mirrors when we were loading so that we didn't accidentally hurt ourselves. Truly, a very wonderful lady who really made our rental experience a very positive experience. I can't say enough about her!

Remove the metal wheel fairings from the car hauler

The vehicles are easily accessible and secure. The only drawback is the location and the lack of customer parking space. The representative was very friendly and down to earth. She is thorough and knowledgeable about her position.

I'm spacing on the front desk manager's name, but she's a gem. Moving can be stressful, and I was feeling it on my first solo move, but the simple act of caring customer service truly turned my day around now that I look back on it. So much so that I'm leaving my first review. Thank you, English Ave location.

Dropped off after hours

Nothing, wonderful convenient location, fast service, and courteous and friendly.

I swept the truck. It was quite dirty

They just in general have always been a hot mess.

The parking was VERY inconvenient. I was driving the largest truck with a tow dolly on the back, and because of the one way parking I had to drive an additional 10 minuets to find a way to go down the street I was supposed to park on. It was extremely frustrating.

Provide parking.