My keys were not there. I had to drive to another location. My help had to leave. Very rude customer service. Manager wouldn't even talk to me. When I asked for him. This is the worse experience. May never use again
Marina H.- Indiana IN
- Indianapolis
- 46201
Trailer Rental & Towing in Indianapolis, IN at All Things Storage
(Concessionnaire U-Haul dans le voisinage)
1902 English Ave
Indianapolis,
IN
46201
Services dans cet établissement :
Pour nous contacter
1902 English AveIndianapolis, IN 46201
Services dans cet établissement :
Heures
- Lun : 9h am à 3h pm
- Mar et mer : fermé
- Jeu - ven : 9h am à 3h pm
- Sam : 9h am à 5h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Indianapolis, IN 46201
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 2.0
I returned the truck early and asked for a receipt to be emailed but all I received was a receipt that said I owed nothing.
John J.- Rating:
- 5.0
The attendent was kind and hard working
Pamela W.- Rating:
- 5.0
Great service and great truck
Lewis S.- Rating:
- 5.0
Great places, customer service great.
Mike W.- Rating:
- 5.0
This is a great place to work with, when renting. The staff was extremely nice and helpful. She was ready for me, and made it quick and easy. Thanks for the great service!
Chad S.- Rating:
- 2.0
The actual uhaul itself was a success and the price was more than fair for my move, but when I showed up to rent it, I wasn't able to actually get it for about 45 minutes because nobody was there to help me. And then on top of that, the truck's gas tank wasn't filled all the way up like it should be, so when I returned it I filled it all the way up to avoid issues and was not able to be reimbursed for the extra $40 I threw into the tank. Basically I got screwed. Again, once I was helped and actually rented the uhaul everything was great! It was just the beginning and the end that was an anxious experience
Matthew W.- Rating:
- 5.0
The lack of communication and wait times on the phone.
MARIE T.- Rating:
- 5.0
This place is nice and clean, The service was great, and very friendly. There's no parking but they do have street parking which great and lite up area. Overall the place was very good
Scott S.- Rating:
- 4.0
Customer service was great, and everything was well explained. No issue was so every
advisors R.- Rating:
- 1.0
No parking available, the place is horrible, gang members everywhere, people using drugs all around the place.
Yadira R.- Rating:
- 5.0
The online check-in proceeds is cumbersome. I had to upload a picture of my driver's license numerous times!
Howard T.- Rating:
- 3.0
It's in a spot that's not very nice looking
Eric B.- Rating:
- 4.0
First time using the mobile pickup method. It was so easy to use and convenient.
Charity A.- Rating:
- 4.0
There was so much tobacco stench in the office otherwise the attendant and the pickup process was very good.
Aisha A.- Rating:
- 3.0
No where to park the truck - had to attempt to maneuver the truck around in the middle of the street and turn around so I could park it on a side street. There is vacant property nearby - I strongly suggest buying some and making a parking lot for vehicles.
JAMES B.- Rating:
- 4.0
Friendly staff. Easy to get to.
Keith P.- Rating:
- 5.0
The customer service was excelente.
caridad V.- Rating:
- 2.0
The truck was filthy dirty. Not washed either inside or outside. A picture of the muddy floor was submitted. The tank was not full. I was handed a document stating you were disinfecting the trucks due to Covid19. It was not true at all. The seats, wheel, dashboard were all filthy and muddy. I had to disinfect the truck myself before I could drive it. You should be ashamed of putting your customers at such a risk.
Maria M.- Rating:
- 5.0
Clear explanation of the 24/7 pick up process
James B.- Rating:
- 1.0
I had made sure this location would be open until 5 - as their website states - when I dropped off the truck since I was having trouble with my cell phone. I arrived at 4:30, turned around in the street, and the person attending it shut and locked the door. I knocked, no answer. Now they are charging me a $20 service fee. I would warn all "next customers" to avoid this place at all costs.
David M.- Rating:
- 5.0
The woman who helped us was fantastic, very friendly and walked us through the whole process since it's changed quite a bit with COVID. We have had poor service at the location off of State St., and we're concerned we'd have issues with one as well but we were really impressed with how simple it was. The check-in and return process was quick and clean. Great service!
Bethany W.- Rating:
- 1.0
Better customer care I was giving a run around. Then Uhaul would not add miles to my contract. On top of it they never gave me back my 100 dollar cash deposit. Scam artists if you ask me.
Collin H.- Rating:
- 2.0
Truck wasn't clean inside or outside at all
missy L.- Rating:
- 1.0
They wouldn't give me a 15 foot, the size I reserved, or a 20 foot because the locks were frozen. So i got a 10 foot and had to take two trips. so instead of driving 25 miles one way, I drove 100 miles total. She only gave me a discount on mileage and 30$ off. I feel that that was not enough and more should have been done for me. Instead of moving in one trip I spent another 4 hours moving and had to pay my movers by the hour.
Jacquelyn F.