Rental truck was due back before 12pm day of drop off. I returned truck at 10am. Person taking the keys said his manager would have to check truck in and should be there shortly. I called back at 1pm since I had not received my receipt and was told mgr was not there and nothing he could do until mgr showed up. I was concerned that since the truck had not been checked in at 10am when I dropped it off and it was now 1pm I would be charged for another day. I finally received my email with receipt showing my drop off time of 10am the next day. If the person that was there when I dropped off the truck could have explained that I had nothing to worry about it would have been a much better experience. I have rented with U-Haul before and not experienced this delay in email receipt. I will definitely use U-Haul again but not use this drop off location
Herbert K
Crystal Detail
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Jacksonville, NC 28540
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The location is small and they require you to back the truck in which makes it difficult to take photos
Seth DIt was hard to find. It could use better signs.
David Ptruck wasn’t cleaned on pick up had less than quarter tank of gas had to sweep it out myself and get the trash out of it
Dayton WImprove website, it kept crashing trying to do mobile pickup. On hold for 25 minutes. I tried to go in the office but apparently you're closed on weekends so there wasn't anyone to help me with the pickup process. Dropping off you have me two different locations. I went to one of them and was told I'm at the wrong one then had to drive even further.
Ian S